Head Server

7 days ago

Toronto, Canada STACK Restaurant Full time

STACK was opened in 2012 in Toronto and took pride in making handcrafted in-house smoked food. We pride ourselves in creating a culture that reflects the management's philosophies on positivity, exceeding our guests' expectations, work-life balance and making cutting-edge comfort foods.

Job hours:
Sunday-Thursday shifts, most weeks, with some availability to cover friday/saturday as needed.

Job Overview:
**Responsibilities**:

- Oversee and coordinate the daily operations of the serving staff; including scheduling and handling tipout
- Train and mentor servers on service standards, menu items, and upselling techniques
- Ensure proper food handling and sanitation practices are followed at all times
- Manage guest inquiries, concerns, and feedback in a professional manner
- Operate POS system efficiently to process orders and payments accurately
- Collaborate with kitchen staff to ensure timely and accurate food delivery
- Maintain a clean and organized dining area

**Skills**:

- Proficient in POS systems for order processing
- Strong mathematical skills for handling transactions and cash reconciliation
- Excellent hospitality skills with a focus on guest satisfaction
- Ability to multitask and prioritize tasks effectively
- Experience in cashiering and basic math calculations
- Exceptional time management skills to handle busy shifts efficiently
- Knowledge of upselling techniques to increase revenue
- Prior experience in guest services is required

Join our team as a Head Server and be part of a dynamic environment where your leadership skills and passion for hospitality will shine.

Compensation:
18 per hour + tip pool and benefits after 6 months.

Pay: $16.55-$18.00 per hour

Expected hours: 44 per week

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

**Experience**:

- serving: 3 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)
- ProServe (preferred)

Work Location: In person

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