Dispatch Clerk

**Essential Duties and Responsibilities**:
Under the supervision of the Transportation Administrator, the duties and responsibilities of the Dispatch Clerk include but are not limited to the following:

- Preparing Field Representatives schedule according to the customers delivery needs.
- Print cleaning tickets, file in the Driver books and perform the required shipping function
- Confirm returned delivery tickets are signed by customers using the driver’s list. Inquire to driver if they are not signed and ensure a resolution
- Prepare, update and print driver’s list and ensure the cleaning tickets are attached including the new garments from the stores sales
- Prepare daily non delivery report and follow up on daily non deliverables
- Daily meeting with drivers to escalate drivers issues if required
- Generate invoice for cash customers
- Handover notes when closing the day
- Serve as point of contact for customers, building relationships and addressing customers complaints
- Filing of signed copies of delivery tickets and update PO’s on delivery tickets
- Request for credit memo if need be from Accounts Receivable
- Other duties as assigned.

**Minimum Requirements**:

- Completion of Business certificate/ degree/diploma is required
- Previous supply chain work related skills
- Experience in previous dispatch role
- Knowledge production, processing, customer service, technology etc.
- Strong communication skills both oral and written
- Active listening and learning
- Reading comprehension, coordination, judgement and decision making, time management, service oriented, inductive and deductive reasoning

**Key Relationships**:

- _Customers_
- _Plant Supervisor_
- _Quality Control Coordinator_
- _Field Representatives_
- _Account Receivable clerk_
- _Storefront staff_

**Working Conditions**:
Fast-paced and computerized environment, Work under pressure, Tight deadlines, Repetitive tasks

**Physical Requirements**:
When required, there will be a possibility to assist the plant during peak period. Therefore standing for a long period of time not exceeding the length permitted by the law will be needed. There will be a possibility to drive to various customer sites to meet customer and obtain feedback.

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 12 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Fort Mcmurray, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)

Work Location: One location