Bilingual Customer Service Representative

2 days ago

Stittsville, Canada Saand Inc Full time

Responsibilities:

- Considers each customer contact as an opportunity to encourage participation in our products offered by our company
- Effectively manage workload in order to deliver timely service on credit requests, and other services,
- Works with internal team to resolve disputes and ensure customer satisfaction
- Proper use of response codes and help-text
- Uses a consultative approach to address customer inquiries
- Enters customers’ orders with a high level of accuracy, processes customer returns received via multiple media, credits as requested
- Works collaboratively with colleagues and other departments, keeping appropriate individuals informed to assure positive customer relations are maintained

Qualifications for bilingual customer service representative
- High school or College Diploma ( or equivalent)
- Proven experience as a Customer Service Representative, Customer Support Representative, or similar.
- Experience using both languages (English in a professional capacity is preferred.
- Exceptional verbal communication skills in both specified languages.
- Solid awareness of your skill set and willingness to refer customers for help, as needed.
- Professional, courteous, and adaptable, with active listening skills
- Understanding or Knowledge of glass would be an asset
- Ability to maintain a high level of energy with a sense of urgency
- Excellent intuitive, analytical and problem-solving skills and follow up skills
- Ability to execute tasks with a high degree of accuracy and attention to detail
- Must have reliable transportation

**Job Types**: Full-time, Permanent

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Stittsville, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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