Paralegal Specialist

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

We have an innovative legal and compliance team that continues to earn the respect and confidence of its internal clients, participating as true business partners to support Air Canada's strategic objectives. When you join Air Canada and its Law Branch, you'll become a vital part of a team of driven professionals that are truly making a difference, connecting Canada and the world. The Law Branch is comprised of about 80 dedicated professionals (including lawyers, paralegals, and assistants), with expertise tailored to deliver best in class integrated legal solutions to our business units and corporate functions. We are committed to delivering the highest level of expertise, service, responsiveness and flexibility to our clients.
- Investigate and gather facts necessary to assess the claim and prepare a response;
- Engage in mediation to settle claims, resolve disputes and regain customer confidence;
- Draft proceedings and responses to claims letters and proceedings;
- Gather evidence and organize proceedings and evidence in preparation for court;
- Research caselaw as needed, including to assist internal or external counsel;
- Represent directly the company at mediation sessions/settlement conference and plead the case before small claims courts;
- Update the Customer Regulatory and Resolution team on existing litigation and trends;
- Liaise with Customer Care and Baggage Claims teams to convey preliminary legal analysis (in consultation with internal or external counsel);
- Review and monitor filing deadlines;
- Coordinate with Litigation group as files move through court process to ensure timely handling and preparation of relevant of proceedings.

**Qualifications**
- Familiarity with court forms in the Province of Quebec and a good understanding of the small claims court system;
- Availability to work flexible hours and travel to various Canadian jurisdictions, on occasion;
- Adaptability and flexibility to work effectively in a context of constant change, shifting priorities, and conflicting demands;
- Excellent communication skills, both written and spoken;
- Excellent attention to detail;
- Solid research and analytical skills, to identify, define and assess all relevant factors and weigh alternative courses of action;
- Capacity to work under pressure, displaying composure in challenging situations, and establishing priorities in order to meet deadlines;
- Ability to work collaboratively as part of a team and to develop strong working relationships;
- Inclination to take initiative and be proactive and to offer to assist and support co-workers, resourcefulness, and ability to handle work independently, taking responsibility for own actions;
- Demonstrate a high degree of tact, discretion and good judgment when interacting with customers and in handling sensitive and confidential information;
- A desire and ability to continuously expand and update professional knowledge and hone training skills in order to enhance individual and team innovation and productivity;
- Proficient computer skills using Microsoft Office: generally, Word and Outlook;
- Legal background and paralegal certificate are an asset;
- Experience in customer claims management and in with the court system in other Canadian provinces are also an asset;
- Knowledge of the industry is also an asset.

**Conditions of Employment**:
**Linguistic Requirements**

Bilingual (English and French)

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.