Child & Youth Therapeutic Home Supervisor - Burnaby

Hollyburn Family Services, recognized as a Great Place to Work**Canada, embodies a commitment to serve, nurture, honor, and lead. Our therapeutic programs are designed to create safe, nurturing, and growth-oriented environments for children, youth, and adults with support needs. We are looking for a passionate and experienced **Program Supervisor** to join our team and oversee the successful operations of one of our Therapeutic Programs in **Burnaby**.

**Position Summary**

The Program Supervisor plays a vital role in ensuring the smooth day-to-day operations of a Therapeutic Program, providing leadership and supervision to staff, managing schedules, and ensuring compliance with safety and operational standards. The Supervisor acts as a community liaison, ensuring effective communication with stakeholders, neighbors, and other service providers. This role requires a combination of administrative, supervisory, and hands-on support skills to create a stable and well-functioning care environment.

This position is **Monday-Friday, 40 hour/week, with occasional evenings/weekends as needed, and includes joining the Weekend On-Call Supervisor rotation.**

**Key Responsibilities**

**_ Program Supervision and Administration_**

Oversee daily operations of the care setting and supervise staff and subcontractors.

Ensure program policies and procedures are followed and evaluate service effectiveness.

Maintain accurate reports, time sheets, petty cash records, and other documentation.

Work with the Clinical Team to develop, implement, and evaluate program goals and policies.

Ensure the care setting is clean, safe, secure, and meets licensing and accreditation standards.

Assist in preparing the annual operating budget and monitor expenditures.

Ensure all contractual obligations and service delivery targets are met.

Participate in weekend on-call rotation (with appropriate compensation).

Provide direct support as needed, implementing strategies in the service plan.

**_ Workforce Planning and Team Management_**

Determine and maintain staffing levels to meet contractual obligations.

Schedule, supervise, and evaluate staff and subcontractors while monitoring operations.

Work closely with the Relief Manager to meet casual staffing needs.

Identify high-performing staff and develop pathways for career advancement.

Assist in recruiting, hiring, training, and onboarding new team members.

Provide professional development, coaching, and regular check-ins with staff.

Facilitate team meetings and manage workplace issues, including WorkSafe claims.

**Qualifications**

Education: Diploma in a related human/social service field.

Experience: Minimum three years of recent related experience, including one year of supervisory or administrative experience (or an equivalent combination of education, training, and experience).

Specialized training in behavioural modification, trauma-informed care, attachment-based parenting, and relationship-based interventions.

Strong knowledge of employment standards, health and safety regulations, and supervision principles.

Certifications required: First Aid & CPR, CPI and/or MANDT certification (we will train those who require this)

Must have access to a vehicle, hold a valid B.C. Class 5 Driver’s License, and have business insurance with $3,000,000 liability coverage.

Ability to cover 24-hour on-call duties when required.

Must be able to pass a Criminal Record Check.

**Skills and Competencies**

Strong leadership, supervision, and team development skills.

Experience managing budgets, scheduling, and service plans.

Excellent relationship management skills, including working with funders and community stakeholders.

Knowledge of child and youth care approaches, behaviour management, and intervention strategies.

Ability to work independently, adapt to change, and handle conflict professionally.

Strong professional communication skills, both written and verbal.

Commitment to ongoing professional development for self and employees.

Some computer literacy and ability to learn new systems.

**Salary**: $29.00-$30.15/hour plus benefits

**Because we know our team is our heart and our most important asset, we are excited to offer**:
Hands-on, extensive, and continuous training

Professional development and advancement within our ever growing organization

100% employer premium paid extended health, dental, vision care, and life insurance for you and your dependents

Paid vacation, paid wellness days and sick days

Group RRSP matching of up to 6% of gross salary

Tuition reimbursement and subsidies for professional development (e.g. conferences, seminars, courses)

And more