Full-time Concierge Security Guard Burlington

5 days ago

Burlington, Canada iGuard360° Full time

iGuard360° is a forward-thinking, full-service security firm trusted by condominium boards and retail clients. Our concierge teams deliver welcoming, professional service while keeping people and properties safe.

We are actively seeking a_ **Full-Time Concierge Security Guard**_ to assist at our condominium site in _**Burlington**_. The concierge security guard will be responsible for ensuring the safety and security of the property, residents, and visitors while providing excellent customer service. This role emphasizes maintaining a welcoming and secure environment, addressing any concerns professionally, and acting as a key point of contact for all residents and guests.
- **Key Responsibilities**:_
- Be the first point of contact for residents, guests, contractors, and deliveries—professional, courteous, and proactive.
- Access control at the front desk; issue visitor/contractor passes; prevent tailgating/piggybacking.
- Conduct interior/exterior patrols; identify hazards and respond per post orders.
- Monitor CCTV, fire panel/alarms, and access control systems.
- Enforce site rules, the Trespass to Property Act (Ontario), and relevant by-laws.
- Manage parcels, parking permits, and contractor access.
- Complete accurate daily logs and incident reports; protect privacy & confidentiality at all times.
- **Requirements**:_
- Valid Ontario Security Guard Licence (required)
- CPR/First Aid Level C (required or willing to obtain promptly)
- High personal integrity; polished communication & customer service
- Strong situational awareness, problem-solving, and conflict resolution
- Ability to multi-task, prioritize, and stand/walk for extended periods
- Reliable commute to downtown Toronto
- **Education / Experience**:_
- **3+ years** concierge/condo security experience
- Hospitality/concierge training, Non-Violent Crisis Intervention
- Police Foundations / Law & Security studies (completed or in progress)
- Ontario Driver’s Licence (if site needs vehicle access)
- **Special Certifications needed**:_
- Valid Ontario Security Licence
- First Aid & CPR Certificate Level C
- Stable full-time hours at premium condo sites
- Training provided and uniform per company policy
- Clear post orders, supportive leadership, and growth opportunities (lead, mobile, operations)

Pay: $17.70-$18.00 per hour

Application question(s):

- Have you ever managed a fire alarm activation in a condominium? If so, please describe the steps you would take in this situation
- Do you have experience using Condo Communities, BuildlingLink or Condo Control Central? If so, please specify which software.
- What is your general weekly availability (days/evenings/nights)?
- In 2-3 sentences, describe how you would prevent tailgating/piggybacking at the front desk.
- Briefly explain your understanding of the Trespass to Property Act (Ontario) in a condo setting.
- A resident becomes agitated at the desk about a parking issue. How do you de-escalate and resolve while following post orders?
- Are you available to work 12 hour continental shifts starting from 7am-7pm, this includes evenings, weekends, and holidays?
- This role requires standing/sitting/walking for 12 hours a day and working indoors/outdoors. Can you meet this requirement?
- Can you reliably commute to Burlington, ON?

**Experience**:

- Concierge Security: 3 years (required)

Licence/Certification:

- Security Guard Licence (required)
- CPR Certification (required)

Work Location: In person

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