Customer Experience Support Team Member

5 days ago

Woodbridge, Canada UTG Full time

Under exclusive partnership with Enercare Home Services, serving the Vaughan area, we are seeking a new team member with exceptional customer engagement skills to help close the loop in our sales process. You should be energetic and passionate about sharing best advice and promoting our services and products to our existing customers. **This is NOT telemarketing or cold-calling** This role works directly with our sales team, field personnel and operations. You will support our award-winning district with business growth, oversight, solutions, achieving goals and ensuring that our customers have the very best customer experience. Our unique, fun, high energy environment is like no other home services company - we are UTG.

**What you should expect**:

- Lots of support, team spirit and a positive feeling coming to work
- An environment that rewards initiative, ideas and trying smart things
- To bring an open mind and desire to help us improve our platform and customer experience
- Direct customer engagement with existing customers in a fast-paced environment
- Creative freedom to develop a 360 solution to customer support and closing open opportunities
- From time to time, you will support customer follow-up and possibly dissatisfaction, so you need to be empathetic and solution-oriented
- To help develop informative dashboard reports by understanding workflows, key success indicators (KSI’s), interdepartmental performance goals, etc.
- Provide key updates and support to the Sales Leader including assistance with collecting information on sales leads, trends and opportunities
- Work collaboratively with the other Departments/Installation and Sales to improve deliverables
- Work collaboratively with the Sales Leader as a direct support
- A young team that rewards fresh eyes, courage and encourages risk-taking to improve the business

**What you should bring**:

- Positivity, a growth mindset, fast learner, wit, humour, empathy, and authenticity
- Experience and/or degree in customer experience, marketing, business administration or related field
- 2+ years of experience working in customer experience, inside/outside sales, or in a similar position
- Solid communication skills, both written and verbal - English, plus ?
- Salesforce and/or CRM, cloud-based software, digital experience
- Strong multitasking and time management skills, reliability, commitment, and positive attitude
- Committed to providing an exceptional customer experience for both internal and external contacts.
- High degree of attention to detail
- Ability to prioritize to ensure deadlines are met in a fast-paced environment
- Strong organizational skills - good judgment
- Social Media prowess

**Salary**: From $20.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- WOODBRIDGE, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer service: 2 years (required)
- Computer skills: 1 year (required)
- Inside sales: 1 year (required)

Work Location: One location

  • Team Member Experience Coordinator

    1 week ago

    Woodbridge, Canada Sienna Senior Living Full time

    If you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Team Member Coordinator is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of Sienna team members. As a Team Member Coordinator your...

  • Replenishment Team Member

    2 days ago

    Woodbridge, Canada Michaels of Canada, ULC. Full time

    Store - TOR-WOODBRIDGE, ON We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Complete truck unload and merchandise duties...

  • Customer Experience Manager

    2 weeks ago

    Woodbridge, Canada Michaels Stores Full time

    Store - TOR-WOODBRIDGE, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard...

  • Storefront Team Member

    6 days ago

    Woodbridge, Canada SWEET BOUTIQUE Full time

    **Job Summary** We are seeking a passionate and skilled individual to join our team as a Store front. In this role, you will be making coffee, serving customers baked goods, preparing orders, answering phone. Your culinary talents will shine as you work in a fast-paced environment, contributing to our mission of delivering exceptional baked goods to our...

  • Store Environment Team Member

    2 weeks ago

    Woodbridge, Canada Michaels Stores Full time

    Store - TOR-WOODBRIDGE, ON Maintain a high standard of overall look and feel of the store which includes maintaining store cleanliness and recovery standards to deliver our Brand Promises. Deliver friendly customer service, help customers shop our store and find what they’re looking for. - Collects and disposes of trash following approved procedures. -...

  • Store Environment Team Member

    2 days ago

    Woodbridge, Canada Michaels of Canada, ULC. Full time

    Store - TOR-WOODBRIDGE, ON Maintain a high standard of overall look and feel of the store which includes maintaining store cleanliness and recovery standards to deliver our Brand Promises. Deliver friendly customer service, help customers shop our store and find what they’re looking for. Collects and disposes of trash following approved procedures. Dust...

  • Support - Customer Support Analyst

    2 weeks ago

    Woodbridge, Canada Upstream Works Software Full time

    Who we are? At Upstream Works, we are all about making life easier - for our partners, customers, and each other. Together, we build innovative solutions that make an impact - whether it is making agents more productive, improving the customer experience, or helping our team be the best version of themselves. Across the organization is an unwavering...

  • PT Morning Team Member

    3 days ago

    Woodbridge, Ontario, Canada Michaels Stores Full time

    Store - TOR-WOODBRIDGE, ONDeliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.Help customers...

  • PT Morning Team Member

    4 days ago

    Woodbridge, Ontario, Canada Michaels Full time

    Store - TOR-WOODBRIDGE, ON Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.Help customers...

  • Team Member

    7 days ago

    Woodbridge, Canada splitsville Full time

    **The Why, the What and the Who...**: Are you looking for a fun and fast paced working environment? Could you help us create lasting memories for our guests by providing an outstanding guest experience? If so, then look no further! **The What...** A Team Member at Splitsville is a dynamic role which means you may be required to work in multiple...