Dispatcher

**GROW WITH US.**

**D&W Forwarders** offers professional transportation services to the manufacturing, mining, construction, and retail industries, and has a strong desire to form true partnerships. Our aim is to be your trusted source of support for all facets of your operations, from logistics to planning and fulfillment. In 1953, Dick Boersma and Walter Veenstra established D&W Forwarders, with the vision of offering reliable supply chain services to businesses across Ontario. We proudly uphold our founders’ tradition of excellence by providing outstanding transportation solutions, carrying heavy building materials. We’ve since expanded their service network to include Quebec and the northeastern United States. Today, our fleet numbers more than 100 trucks, serving those markets from our various hubs.

**JOB SUMMARY**

We are currently seeking a **Dispatcher** for our **Hawkesbury, Ontario** location who will be responsible for coordinating the movement of trucks, drivers, and freight to ensure timely and efficient delivery of goods. This role involves communication with drivers, customers, and other stakeholders to manage schedules, resolve issues, and optimize transportation.

**WHAT’S IN IT FOR YOU?**
- Competitive salary
- Competitive health, dental and insurance plans
- Competitive matched retirement savings program
- The opportunity to join a continuously growing organization with focus on diversity and inclusion
- The opportunity to work with an industry leader in transportation and logistics

**WHEN YOU JOIN US, YOU WILL BE**:
**Route Planning and Scheduling**:
Plan and schedule truck routes to maximize efficiency and meet delivery deadlines.

**Communication**:
Maintain constant communication with truck drivers to provide instructions, updates, and address any issues that may arise during transportation. Also, communicate with customers to confirm delivery details and address any concerns.

**Monitoring and Tracking**:
Use tracking systems to monitor the location and progress of trucks in real-time and address any delays or disruptions and implement solutions to minimize impact on delivery schedules.

**Problem Resolution**:
Handle and resolve issues such as breakdowns, traffic delays, or other unexpected challenges and collaborate with other required departments to address mechanical issues promptly.

**Documentation**:
Maintain accurate records of shipments, including delivery times, routes, and any incidents that occur during transportation. Also, ensure that all required paperwork, such as bills of lading and shipping documents, is complete and organized.

**Customer Service**:
Provide excellent customer service by keeping customers informed about the status of their shipments and addressing inquiries or concerns. Also, build and maintain positive relationships with both drivers and customers.

**OUR IDEAL CANDIDATE**:
High School Diploma (or equivalent) required.

Post Secondary Degree in Administration or related field.

3-5 years related experience.

Organizational and Time management in order to handle competing priorities

Computer skills,

Communication skills and have the ability to work with various different people

**Benefits of Employment**:
D&W recognizes that its success is due to the strength of its employees. The primary goal of D&W is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with D&W. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, D&W. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

**Diversity and Equal Opportunity Employment**:
**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Hawkesbury, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 2 years (required)

Work Location: In person