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General Manager, Animal Services Agency
2 weeks ago
The General Manager (GM) of Animal Services is responsible for the overall leadership, operations, and financial sustainability of the Animal Services Special Operating Agency. Reporting to the Director of the Community Services Department, the GM provides strategic oversight and ensures the Agency meets its mandate while aligning with municipal policies and community expectations. With delegated authority comparable to a Department Head, the GM operates with independence while receiving general direction from the Director on civic and departmental policies affecting the Agency. They are responsible for developing and implementing an annual business plan, managing planning and reporting processes, and ensuring compliance with municipal by-laws, the SOA’s Operating Charter, and approved business strategies.
The GM plays a pivotal role in strengthening and enforcing responsible pet ownership by-laws to promote public safety, animal welfare, and accountability. They oversee the development and implementation of modernized enforcement strategies, ensuring compliance through education, fines, and penalties. By addressing issues such as dangerous animals, aggressive behavior, and repeat violations, the GM works to create a safer community for both residents and their pets. They coordinate with law enforcement and municipal departments to enhance enforcement efforts, ensuring a consistent and effective approach.
In addition to enforcement, the GM is responsible for the humane intake, care, and management of lost, stray, and surrendered animals, ensuring that kenneling operations align with best practices in animal welfare. They expand licensing initiatives to increase pet registration and compliance, leveraging technology to create a more efficient and user-friendly process. Recognizing the importance of proactive animal care, the GM promotes low-cost spay/neuter and microchipping programs to reduce pet overpopulation and improve overall community pet health. Strengthening partnerships with rescues, veterinarians, and animal welfare organizations is a key priority, helping to enhance adoption rates and rehoming efforts.
The GM is also a leader in community engagement, developing public education campaigns to raise awareness about responsible pet ownership, emphasizing the importance of licensing, spaying/neutering, and proper animal care. They foster strong relationships with community stakeholders, advocacy groups, and elected officials to ensure collaboration and policy effectiveness. Utilizing data-driven decision-making, they assess trends, improve service delivery, and drive continuous innovation within the Agency. With strong political acumen and strategic communication skills, the GM enhances the Agency’s public image while advocating for progressive animal welfare policies. Committed to innovation, they promote excellence in customer service, explore new service delivery models, and seek opportunities for public-private partnerships, all while fostering a motivated and results-oriented team.
**As the General Manager, you will**:
- Provides leadership and guidance in the planning, development, implementation and evaluation of all business matters, both administrative and operational, for the Animal Services SOA.
- Manages an animal services program that includes the licensing of animals, operation of an animal shelter, adoption, redemption, volunteer programming, community outreach, and the enforcement of animal control/ownership legislation.
- Manages and takes responsibility for all financial matters related to the SOA, ensuring systems and processes for controlling and recording all expenditures and revenues are set up and follow accepted accounting principles and City policies.
- Leads the development and communication of planning and performance reporting systems for the SOA, both internally and externally.
- Leads in a way that fosters an organizational structure and culture that supports the growth of a motivated workforce, where initiative, creativity, innovation, and an entrepreneurial mindset are encouraged
- Leads the development, coordination, and implementation of a full marketing and communication strategy for the agency that supports and advances the goals and strategies outlined in the Business Plan and Operating Charter.
- Ensures that the Agency acts in accordance with all relevant legislation, statutes, and bylaws, including the Responsible Pet Ownership Bylaw, the Manitoba Animal Care Act, The Criminal Code of Canada, The City of Winnipeg Charter and the City of Winnipeg Code of Conduct.
**Your education and qualifications include**:
- Bachelor’s Degree in Management or Public Administration; an equivalent combination of education and experience may be considered.
- Master’s Degree in Public or Business Administration would be preferred.
- Five years’ experience working with dogs in an animal welfare environment (animal shelter, animal agency or dog rescue).
- Previous oversight t
