Host, Vip Experiences

**Powered by Passion. United by Purpose.**Build for**Impact.**

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts ( CFL ) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.
- Act as point of contact for assigned guests leading up to their visit as well as day of. Responsible for providing an outstanding concierge level of service by anticipating needs, taking initiative, and going above and beyond to assist with all requests.
- Extensive knowledge of venue, event night details, and nearby surroundings to make the most suitable recommendations
- Work closely with the entire VIP Team to facilitate any last-minute concierge duties as they arise - meet and greets, securing and delivering amenities.
- Assist with executing event day operations within MLSE premium spaces - guestlist and registration, VIP experiences, handling vendors and talent.
- Ensure professional communication between all internal stakeholders from Legal, Sales, Security, F&B, PR, Marketing, and the Executive team to ensure service excellence company-wide.
- Flexibility to perform other job-related duties.

**Qualifications**:

- 1-2 years in VIP host role and or hospitality/concierge service experience.
- Ability to think independently in making real-time decisions.
- Ability to effectively manage time and perform multiple tasks simultaneously.
- Must be proficient with SevenRooms, Salesforce, and various event check-in apps.
- Excellent interpersonal, communication, problem-solving, and analytical skills required.
- Must have a systematic and process-oriented attitude to ensure seamless end-to-end guest experiences.
- Demonstrated dedication to valuing diversity and contributing to an inclusive working and learning environment.
- Strong work ethic with a drive for self-development, collaboration, and take-action mentality.
- Knowledge of Sports & Entertainment and Hospitality industry experiences an asset.
- Our events take place mostly in the evening, therefore must be available to work evenings, which include weekends and holidays as required.