Customer Care Call Center Rep

2 weeks ago

Oshawa, Canada Reliance Home Comfort Full time

**Location**: Oshawa Center, Oshawa
- Hybrid - 3 days call center, 2 days remote
- Average $40K Annually
- Quarterly performance bonus and commission
- Paid Training starting May 1 for 3 weeks (M-F)
- High Volume Call Center

**Key Responsibilities**:

- High volume call center rep
- Conflict resolution, Billing, Moves and Service calls
- Work with key contacts within the organization (Workforce Planning, Service Managers, Central Administration, Call Centre management teams, Contractors,) and work together to ensure customers’ needs are prioritized
- Accountable for accurate and timely updating of customer accounts
- Assist with other organizational projects as assigned.

**Skills, Abilities and Experience**:

- Post-secondary education or equivalent work experience
- Demonstrated sales, retail, call center and conflict resolution experience
- High volume call center experience
- Calm, self-controlled and focused under stressful situations, but possessing a sense of urgency with respect to creating customer solutions
- Outstanding problem solving and negotiation skills
- Demonstrated ability to exercise tact, discretion, sound judgment and empathy
- Strong organizational skills in order to balance workload, meet commitments and set priorities

**Additional Notes**:

- Flexibility to work extended business hours in the Call Centre (Monday to Friday / 8:00am to 5:00pm).
- Some overtime and weekends may be required

For the past 50 years, Reliance Home Comfort has been the industry leader in providing home comfort solutions to over 1.9 million customers across North America.

Reliance has been providing affordable, reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services. Our customers know they can count on us for fast, friendly, knowledgeable service and advice - and that’s comfortable

Our organization has grown exponentially in size and we are incredibly proud to be recognized recently by:

- Waterstone Human Capital Ltd. as Canada’s 10 Most Admired Corporate Cultures
- Waterstone Human Capital Ltd. for Canada’s Most Admired CEO (Sean O’Brien)
- Glassdoor as “Best Places to Work in Canada”

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