Accounts Receivable

**Company Overview**

Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood, or other structural trauma to their home/business.

We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

**The Canstar Group of Companies**

The Canstar Group of Companies is comprised of four subsidiary companies; Canstar, ABK, NorHaz and Universal. Canstar, founded in 1985, is a leading Western Canadian full-service restoration provider with 6 branches across the British Columbia Lower Mainland and Alberta. Canstar offers a complete range of building and contents restoration services, including repairing fire, water, and storm damage. ABK Restoration has been an integral part of the Okanagan insurance restoration community for over 20 years, particularly serving Kelowna, Kamloops, Penticton, and Summerland. Norhaz Solutions is a full-service hazardous materials removal company and operates out of all Canstar/ABK/Universal offices. From industrial and mining projects through to strata and residential claims, Norhaz removes hazardous materials of all kinds, in any size project. Universal operates out of four offices in Northern BC; Terrace, Smithers, Price George & Quesnel. With 19 years of local ownership, Universal combines in-depth local knowledge with the expertise and resources to deliver top-tier restoration and abatement services for claims of any scale. The Group proudly provides property restoration services to the insurance industry, stratas, schools, government, health care facilities, and more. With 14 offices, 150 vehicles, and over 350 restoration professionals, Canstar Group stands as the singular comprehensive solution for all restoration requirements within British Columbia and Alberta.

**Position Overview**

This Accounts Receivable Collections Specialist is responsible for the efficient, timely, and accurate collections of outstanding customer account balances. This position reports to the Accounts Receivable Supervisor. The role is best suited to someone who enjoys problem solving, is highly organized and thrives in a fast-paced environment. Our team loves to have fun and celebrate, so a positive attitude and willingness to support the team is critical to being a cultural fit.

**Duties and Responsibilities**
- Ensures timely collection of outstanding receivables to meet collection objectives;
- Ensures compliance with company billing and collection policies;
- Regular review and reconciliation of customer accounts to ensure accurate account balances;
- Research and resolve payment discrepancies, providing invoice/statements to customers when required;
- Contact customers regarding overdue accounts, determine and resolve reasons for non-payment;
- Collects and allocates daily payments to customer accounts, including cheques, EFT, wires, e-transfers, and credit cards;
- Ensure adjustments to accounts are completed in a timely and accurate manner;
- Collects and reports on activities as per established accounting guidelines;
- Collaborates with management and escalate concerns to address issues or irregularities to ensure timely collections and avoiding further deficiencies or collection risks;
- Project the highest level of professionalism and courtesy towards customers; and
- Perform other duties and responsibilities as required.
- Health and Safety_
- Ensure that self and others adhere to Canstar’s health and safety practices and procedures;
- Ensure good housekeeping is kept to perform work safely and efficiently;
- Understand safety policies and protocols; and
- Ensure that self and others on site are wearing all required PPE, when required.

**Who we are looking for**

A personable and well-organized individual who pays attention to detail and has excellent data entry skills. Someone who has a professional manner and is able to interact with employers and vendors daily. Experienced in working in a fast-paced environment and complies with the GAAP accounting standards. Other important attributes of a future Canstar Accounts Receivable Collections Specialist are:

- A minimum of 3+ years of Accounts Receivable experience;
- Proven ability to practice effective customer service techniques, yet to be professionally assertive when necessary;
- Experience in the construction or restorations industry is considered an asset;
- Knowledge of Generally Accepted Accounting Principles (GAAP);
- Strong understanding of Accounts Receivable workflows;
- Experience working with Dynamics/NAV is considered an asset;
- Strong computer skills including Microsoft Office Suite (Outlook, Word, Excel including pivot tables);
- Strong administrative and orga