Appointment Coordinator

6 days ago

Calgary, Canada Mercedes-Benz Country Hills Full time

**Mercedes-Benz Country Hills is hiring an Appointment Coordinator**

**About Mercedes-Benz Country Hills**:
Mercedes-Benz Country Hills is officially the 2025 Star Dealer of the Year - ranking as a top Mercedes-Benz dealership in the country This award is a testament to our commitment to delivering an exceptional experience and setting the standard for luxury automotive service

Mercedes-Benz Country Hills is a premier automotive dealership in Calgary, Alberta, dedicated to delivering unparalleled luxury and performance to our clients. As an authorized Mercedes-Benz dealer, we take pride in our commitment to excellence, quality, and innovation in the automotive industry. We are passionate about our brand and strive to provide exceptional customer experience, setting the standard for luxury vehicle ownership.

**Benefits**
- Proven Employee Focused Executive Team
- Lucrative Compensation and Benefit Plans
- RRSP Matching Program
- Health Spending Account
- Employee Recognition Programs and Events
- Brand New State of the Art 95,000 sq ft Facility
- In Store Bistro-Deli
- Highly Desirable Location
- Opportunity for Professional Development
- Comprehensive Training Program

**Duties**
- Answer and direct incoming calls based on the needs of the caller using a multi-line phone system
- Schedule service appointments
- Greet and assist walk-in guests
- Manage and maintain vehicle keys, and important documents
- Always represent the brand in a courteous and professional manner in attitude and appearance and behave ethically
- Use professional demeanor in oral and written communication with internal and external customers
- Describe the benefits of preventative maintenance, products and services to customers that walk in and over the phone
- Maintain positive customer relations
- Ensure accurate database management
- Efficiently handle inbound, outbound, and internet opportunities to schedule service due on vehicles
- Schedule management that includes booking, rescheduling, and confirming appointments
- Ensure after service follow up is performed
- Customer Service outbound calls
- Organize valet drivers for the Service Department
- Follow all company and manufacturer policies, directives, and procedures
- Comply with the required health and safety regulations
- Any other duties assigned by management

**Requirements**:

- Some automotive experience is preferred
- Must have basic “technical” understanding
- Ability to handle and understand customers’ expectations in the luxury service segment
- Able to manage 40-60+ telephone calls per day
- Adapt to changing needs of the service department
- Strong verbal and written communication skills, excellent computer skills, and great customer service abilities
- Superior telephone mannerisms and interpersonal skills
- Excellent organizational, prioritization, and time management skills
- Negotiation, and objection handling skills

**Thank you for considering a career at Mercedes-Benz Country Hills**

**The McManes Automotive Group is an equal opportunity employer that welcomes all applicants.** We thank you for your interest, however, only those applicants selected for an interview will be contacted.

  • Appointment Coordinator

    1 week ago

    Calgary, Canada Farm Business Consultants Full time

    Overview: **POSITION OVERVIEW** Our Appointment Coordinator is responsible for setting appointments for our tax professionals in the Calgary branch. Our Member Care Coordinator serves as the first point of contact with our Members. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members. If you appreciate...

  • Appointment Coordinator

    2 weeks ago

    Calgary, Alberta, Canada Go Auto Full time

    Job DescriptionAppointment Coordinator (MacLeod Trail Toyota) MacLeod Trail Toyota is looking to hire an experienced Appointment Coordinator to join our team.At MacLeod Trail Toyota, growth is at the heart of what we do. We're proud to offer mentorship programs designed to guide you toward becoming a future Service Advisor. Led directly by our General...

  • Appointment Coordinator

    1 week ago

    Calgary, Alberta, Canada Go Auto Full time

    Job DescriptionAppointment Coordinator ( MacLeod Trail Toyota )MacLeod Trail Toyota is looking to hire an experienced Appointment Coordinator to join our team.At MacLeod Trail Toyota, growth is at the heart of what we do. We're proud to offer mentorship programs designed to guide you toward becoming a future Service Advisor. Led directly by our General...

  • Appointment Coordinator

    3 days ago

    Calgary, Alberta, Canada Go Auto Full time

    Job Description Appointment Coordinator (Macleod Trail Toyota) Macleod Trail Toyota is looking to hire an experienced Appointment Coordinator to join our team. At Macleod Trail Toyota, growth is at the heart of what we do. We're proud to offer mentorship programs designed to guide you toward becoming a future Service Advisor. Led directly by our...

  • Appointment Coordinator

    8 hours ago

    Calgary, Alberta, Canada Go Auto Full time

    Job DescriptionAppointment Coordinator (Macleod Trail Toyota) Macleod Trail Toyota is looking to hire an experienced Appointment Coordinator to join our team.At Macleod Trail Toyota, growth is at the heart of what we do. We're proud to offer mentorship programs designed to guide you toward becoming a future Service Advisor. Led directly by our General...

  • Appointment Coordinator

    2 days ago

    Calgary, Alberta, Canada Go Auto Full time

    Macleod Trail Toyota is looking to hire an experienced Appointment Coordinator to join our team.At Macleod Trail Toyota, growth is at the heart of what we do. We're proud to offer mentorship programs designed to guide you toward becoming a future Service Advisor. Led directly by our General Managers, these programs provide hands-on learning, real-world...

  • Appointment Coordinator

    2 weeks ago

    Calgary, Canada South Trail Hyundai Full time

    **McManes Automotive is looking for an Appointment Coordinator to join their team of professionals at South Trail Hyundai!** Working in the dealership’s Service Department, this individual will be responsible for the conversion of in-bound Phone and Internet opportunities with the goal of setting solid appointments for the service department. The...

  • Service Appointment Coordinator

    6 days ago

    Calgary, Canada Calgary Hyundai Full time

    **_Service Department Appointment Coordinator/Admin Position_** Are you fun, driven, hard working, and love to help people? We are looking for a Full Time Service Department Appointment Coordinator/Admin person to join the team at Calgary Hyundai. **Responsibilities include but are not limited to**: - Schedule appointments for service clientele. - Answers...

  • Automotive Appointment Coordinator

    2 weeks ago

    Calgary, Canada The Jim Pattison Auto Group Full time

    Canyon Creek Toyota is seeking a highly organized and customer-focused individual to join our team as an Automotive Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you! This is a great opportunity for those who are looking to get into Service...

  • Service Appointment Coordinator

    1 week ago

    Calgary, Canada Porsche Centre Calgary Full time

    **Porsche Centre Calgary is hiring!** We are currently looking for a Service Appointment Coordinator to join the team! This individual is responsible for answering incoming Service calls, responding to customer inquiries, confirming appointments and performing follow up calls for our Porsche location. **Required** - A cheerful and enthusiastic...