Team Lead

**FULL-TIME, TERM**

**TERM DATE: MAY 26, 2025 - AUGUST 2027**

Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s over fourteen locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their families. Our team of caring professionals recognizes that each person who comes to us has individual needs as well as strengths. People are the leaders in their own lives; Phoenix is a leader in supporting them.

A staff group that represents the diversity of the people and communities we serve is of the utmost importance. Phoenix is committed to reducing barriers that have traditionally impacted access to employment and career growth. As such, we encourage those interested to self-identify their ethnicity, and or race, gender, sexuality, ability, etc. We also invite you to share your pronouns in your cover letter or resume.

**Position Overview**: The Team Lead is responsible for the management and administration of case management and youth programming. The Team Lead provides training and direction to the Shelter’s staff team. The Team Lead is an integral player in agency referral and coordinated case management activities.

**Program Overview**: Phoenix Youth Shelter is a 20-bed emergency shelter that provides free, safe, emergency accommodations to youth ages 16-24. The Shelter supplies daily essentials (food, clothing, shelter, etc.) around the clock to youth who seek support. All residents have access to daily programming and are connected with a Key Worker who provides on-going guidance and support to help residents meet their identified goals.

The Team Lead will work in a shared office space in a four-storey residential building in the South End of Halifax. Access to the building is by stairs or ramp; access to the upper floors of the building is by stairs only. The facility features gender-neutral washrooms, a shared kitchen, private and shared offices, common areas for youth, private bedrooms for youth, hygiene supplies, and a donation room. Staff are provided with meals and snacks on shift.

**Compensation**:**$53,025 annual salary (prorated for the term), comprehensive group medical insurance plan, Employee and Family Assistance Program, 3% Employer paid RRSP contribution, 3 weeks of vacation in the first year and 4 weeks of vacation in the second year, generous sick leave, a generous paid holiday schedule, in-house trainings, and professional development opportunities.

**Reports to**: Manager, Phoenix Youth Shelter.

**Start Date**: As soon as possible

**Hours of Work**: 40 hours per week, typically Monday to Friday, 9:00am to 5:00pm with some flexibility and occasional evening work. Part of on-call rotation for a week at a time.

**Location**: Phoenix Youth Shelter, 1094 Tower Rd. Halifax, NS.

**DUTIES AND RESPONSIBILITIES**
- Ensure the program is congruent with Phoenix’s vision and values.
- Work in accordance with Phoenix’s policies, procedures, and framework of practice.

TEAM LEADERSHIP
- Work with the Manager and evening Team Lead to oversee and support the team in all case management, agency coordinated case management.
- Advocate with community agencies on behalf of the program and its youth.
- Participate in the Phoenix Housing Needs and Options Committee (as needed) in the referral process for youth and maintain strong key networks within the community.
- Responsible for ensuring that youth programming is developed, delivered, and is monitored.
- Ensuring youth information sessions such as resident meetings, housing search, addictions, and other health related topics are provided.
- Meet with youth as required to discuss case management, re-accessing the shelter, and other issues related to youth support.
- Support Phoenix’s commitment to diversity, equity, and inclusion through learning opportunities, critical self-reflection, and professional development.
- Assume on-call responsibilities and follow prescribed procedures.
- Liaise with other agencies on behalf of the program and its youth.
- Participate in community committees, projects, or activities as appropriate.
- Support the training and on-boarding of new staff at the shelter.
- Provide support and leadership to frontline staff in their daily service delivery to youth residing at the shelter.

MENTAL HEALTH
- Thorough working knowledge of adolescent mental health/mental illness.
- Provide leadership, guidance, and support to program staff.
- Provide supportive counselling and crisis intervention to youth in the shelter.

ADMINISTRATION
- Support all aspects of the program including strategic planning, program development and implementation, community development, human resources, service delivery, financial management, communication, and evaluation.
- Oversee staff scheduling, employee payroll submissions, staff time off statistics, and wage line tracking ensuring program needs are being met.
- Assume the role and responsibilities of the manager on a