After-sales Coordinator

3 days ago

Dartmouth, Canada Enviroair Full time

**DESCRIPTION**

We are looking for a motivated and customer service oriented individual to meet the needs of our customers and grow with our company Very interesting compensation with very good social benefits and group RRSP program Composed of a dynamic and passionate team, we are a growing Canadian company. We are currently looking for a Dispatch/After-sales coordinator. By joining our team, you will evolve in an environment that is professional & friendly, driven by a strong team spirit.

Reporting to the director of after-sales service, you will be responsible for the technical and administrative files of the department and will manage the schedule of technicians and contractors.

You will also be responsible for:

- Follow-up and management of startups and training.
- Follow-up of warranty files and litigation with customers and manufacturers.
- Management of market entry reports and approval forms.

You will be in constant interaction with management, with the technical sales department, with the parts department as well as with all our contractors and our engineer customers.

**RESPONSIBILITIES**
- Plan and manage the schedules and calendar for the technicians and/or subcontractors.
- Obtain and provide to the technicians the information and documents necessary for the work to be performed.
- Evaluate and prioritize emergencies.
- Compiling & proof reading start up reports, save all documents in our internal project folder and submit as builds to the end-user(s).
- Perform COST TECH verifications and coordinate with the Project Managers to close the financial file of the projects (hold back for startup).
- In collaboration with the after-sales Director & technical Directors, participate in resolving problematic projects related to aftermarket services.
- Work closely with the After-sales Director to document all the communications, documents, technical information as well as all related fees when it comes to major Problem jobs.
- Work closely with the warranty department for all applied projects that our techs are involved with; and if we need to return to the job site.
- Follow up and stay up to date with all ERP tasks concerning PROBLEM JOBS and STARTUPS.
- When required, quote and invoice support calls or wasted job site time.
- Respond to various questions or requests from internal staff and external customers (internal representatives, technicians, warranty clerk and/or parts department)

**REQUIREMENTS**
- DVS or DCS in building mechanics, an asset or equivalent experience
- Two (2) or more years’ experience in the HVAC field or as a dispatch in a similar sector
- Bilingual (English and French)
- Proficiency in the Microsoft Office suite: Outlook, Excel, Word

**PEOPLE SKILLS**
- Initiative, autonomy, sense of organization
- Resourceful and excellent customer service skills
- Comfortable with computer system
- Attention to detail and excellent organization skills
- Excellent interpersonal and communication skills
- Autonomy and judgment

**TERM OF EMPLOYMENT**
- Full-time week
- 37.5 hours per week
- Flexible hours between 7 a.m. and 6 p.m. to facilitate work-life balance
- Insurance: full medical and dental
- Group RRSP plan with employer contribution
- Ongoing training

  • Field Operations Coordinator

    2 weeks ago

    Dartmouth, Canada Amca Sales & Marketing Full time

    **About Us**: We are a dynamic Consumer Packaged Goods (CPG) brokerage representing a portfolio of leading national and emerging brands. Our team delivers best-in-class execution, analytics, and strategic support to help our clients thrive in a competitive retail environment. We’re looking for a highly organized and analytical team member to help turn...

  • Sales Coordinator

    2 weeks ago

    Dartmouth, Canada Northeastern Protection Service Inc Full time

    Want to be part of a team of a fast paced, family business, with plenty of room for advancement? Northeastern Protection Service is seeking a **Sales Coordinator** reporting to the Business Development Manager based out head office in Dartmouth, NS. The role of the Sales Coordinator to assist the company in acquiring new customers while growing business...

  • Sales Coordinator Dartmouth

    1 week ago

    Dartmouth, Canada Courtyard by Marriott Dartmouth Full time

    **Sales Coordinator** You love being organized and helpful and in the role of Sales Coordinator you get to do just that. In this position you will learn the ins and outs of the Sales Department as you are a key support to this team - a very important person indeed. In the role of **Sales Coordinator**, you will: - **Be at the Center of It All -** often you...

  • Sales & Service Coordinator

    2 weeks ago

    Dartmouth, Canada Prime Lift Limited Full time

    **PRIME LIFT LIMITED** **Sales & Service Coordinator - Dartmouth Location** Are you a self-motivated Support & Scheduling professional interested in building a career with a prominent organization? If so, Prime Lift Limited would love to hear from you! Prime Lift is a division of the Prime Group of Companies and is the leading automotive lift sales,...

  • Project Coordinator

    1 week ago

    Dartmouth, Canada IDN-Canada Full time

    **IDN-Canada** is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal...

  • Project Coordinator

    1 week ago

    Dartmouth, Canada IDN-Canada Full time

    **IDN-Canada** is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal...

  • Inside Sales Coordinator

    1 week ago

    Dartmouth, Canada AML Oceanographic Ltd. Full time

    Do you love to compete? Are you hungry for achievement? Are you an ‘A’ player? Do you want to work with other ‘A’ players? For a company where culture is nurtured and managed as a critical source of advantage? Where every employee knows and cares about direction and strategy? AML Oceanographic has clocked average annual growth of more than 20% over...

  • Overhead Door Sales Coordinator

    3 weeks ago

    Dartmouth, Canada Apex Industries Inc. Full time

    APEX is currently accepting applications for a Sales Coordinator within its Door Opening Solutions Group. This is a full-time, permanent position reporting to the Group Manager. The primary role of this position will be to provide a high level of customer service to both existing and potential clients. Some overtime may be required. Training will be...

  • Operations Coordinator

    5 days ago

    Dartmouth, Canada Total Power Limited Full time

    **Title**:Operations Coordinator **Company**: Total Power Limited **Location**: Halifax, NS **Job Type**: Permanent, Full-time **We Offer** - Comprehensive Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development **Summary** The Operations Coordinator is responsible for...

  • Payroll Coordinator

    6 days ago

    Dartmouth, Canada Hercules SLR Full time

    **Payroll Coordinator** Dartmouth, NS Permanent, Full-time **The role** We are looking for a full-time Payroll Coordinator to join our team. Reporting to the Director of HR, the Payroll Coordinator is responsible for the timely and accurate processing of bi-weekly and weekly payrolls. This includes performing duties such as payroll account...