Client Service Manager

**About Us**: AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help our clients achieve it. At AMS we value authenticity, bold ideas and passion for recruitment. We are looking for agile and quality-oriented people, who strive to build best-in-class recruitment solutions. We value our employees’ ability to withstand challenges and work out creative solutions. Take the opportunity to work in inspiring environment, among supportive and brave people learning from each other.
**The Role**: To take ownership for the recruitment delivery, relationship management of a specific business function within a client ensuring all quality thresholds and KPIs are met, client satisfaction targets are achieved and value is generated for AMS. The role holder is aligned to a specific client / business function within a client, and is responsible for their team’s achievement of recruitment delivery targets and KPI’s, (both quantitative and qualitative) whilst successfully achieving the agreed budget. The Manager - Client Services is responsible for building strong relationships with key client contacts, drives client satisfaction and best practice. The Manager - Client Services is responsible for all aspects of their team’s development (Administrators, Resource Specialists, Principal Resource Specialists), delivering an effective and efficient service in line with AMIS and client expectations. The Manager - Client Services is expected to hold and work to maintain a sound level of specialist/technical expertise (eg. sourcing strategies, recruitment models, best practice recruitment).
**Key Accountabilities**: Manage senior stakeholders in fast-moving, complex and difficult client environments enhancing AMS’ reputation within the business acting in an advisory capacity. Partner senior client stakeholders to define resourcing strategies and plans that meet medium to long term client objectives and enable AMS to plan ahead. Develop accurate hiring forecasts for the Business Unit(s) (BUs) supported and share with relevant AMS individuals. Develop an effective sourcing and talent community strategy to meet the BU needs, working with the Sourcing Channel Consultant (if present on the account). Deploy effective recruitment delivery and attraction strategies, using relevant sourcing channels to reduce time to hire and increase account profitability. Lead and manage the on-site teams, driving the team to ensure that productivity, account profitability and customer satisfaction are priorities at all times Manage a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress Drive down non-compliance for assigned BU(s), increasing account revenue and profitability Work with the senior manager to define the type and level of resources required to effectively achieve delivery and profitability targets
**Other**: Here at AMS, you’ll get the opportunity to work on projects that integrate with our other practice areas to deliver remarkable results for our clients. You’ll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients’ most pressing talent-related challenges. You can innovate, disrupt, and influence with organizations that want to transform their operations and win the war for talent.
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