City of Markham

City of Markham - Security Guard - Full Time - Day
- Proactive & reactive security patrols
- Provide leadership, direction, and ongoing coaching and training
- Ensure all standing orders and scheduled daily activities are carried out as required for each shift
- Ensure all Security Guards have received the mandatory training
- Discipline staff when necessary to ensure proper documentation is passed onto head-office
- Document and investigate security incident and complaints
- Communicate any concerns/issues with the Client Service Manager
- Investigate routine incidents
- Manage events and/or organization leading up to any events
- Coordinate and oversee all extra coverages requirement with Paladin Head Office
- Develop and maintain a training program for the department as well as each individual Supervisor/Guard
- Develop and maintain site post orders
- Schedule and track recertification training as required
- Research and develop additional training and education, based on department need and Supervisor/Guard interests
- Create and implement a standardized evaluation process
- Attend Supervisor and Management team meetings and ensure officers receive all pertinent information
- Respond to questions and concerns arising from the front line staff
- Quality Control - Ensure performance matrix standards are met
- Coordinate the case management of investigations
- Develop educational awareness programs
- Participate in committees (where applicable)
- Liaise with police and other agencies
- Provide Statistical Analysis
- Manage Key Control & Auditing (with the City employees)
- Track and follow up on Incident Reports
- Be an accurate and dependable resource having knowledge about services on campus
- Be able to comprehend and demonstrate competencies of City of Markham and the Security policies and procedures with an ability to use a customer service approach
- Be attentive to the needs of the visitors and as well as be able to build relationships with the city community.
- Be able to keep an open and objective mind, remembering the city’s diverse community.
- Encourage a safe and supportive environment.
- Assist visitors, and employee during crisis and contact the necessary emergency services as needed
- Frequently inspect the facility for damage and report to management.
- Ensure that the property is safe by ensuring all security measures are functioning properly.

**Job Duties**
- Ability to work alone or in a team
- Enthusiastically conducts proactive patrols, and be able to address policy breeches, and note facility concerns.
- Ability to write detailed incident reports for all emergency and day to day activities
- Attend and investigate security alarms and emergencies in a timely and professional manner as not to create a panic amongst the public
- Monitor and authorize entrance and departure of employees, visitors and other persons
- Ability to de-escalate a crisis situation, provide support and liaise with emergency personnel including; police, fire and paramedic resources.
- Contributes to team effort by accomplishing related results as needed
- Logging in/out of Key, Radio and pager audits
- Handle Lost & Found items and inquiries
- Report any unsafe working conditions in any/all departments
- Ability to provide first aid and medical response when required to any person(s)
- Respond to all types of occurrences.

**Job Requirements**
- Minimum One (1) year Security Guard experience in a municipal government or corporate environment would be an asset.
- Post-Secondary education in a related field would be an asset.
- Must have excellent communication and interpersonal skills
- Must have a customer service oriented attitude
- Must possess a valid Security License for the Province of Ontario
- Must possess a current First Aid/CPR certification
- Must possess a current NVCI certification
- Must possess a valid Use of Force certification
- Physical Demands; excessive walking, standing, exposed to all weather conditions and extreme temperatures
- Patrol assigned area on foot or on bicycle
- Excellent verbal and written English communications skills required. Bilingual and Multilingual applicants preferred.
- Previous knowledge of Perspective reporting software an asset
- Previous knowledge of C-Cure/S2 access control software an asset
- Must participate in professional development and on site leveling system requirements
- SafeTalk and/or ASIST training would be an asset
- Must be flexible with shift availability (security operates 24 hours/day)
- Previous experience or training within a loss prevention/security field preferred
- Must complete all required site training within 30 day of on-site hire date
- Additional job-related task and duties as assigned
- Click on Employee Portal
- Enter username and password
- Click on career opportunities
- Click on Ontario, then Toronto
- Select the job posting
- Register and apply

**To**: All Security Personnel

**From**: Deanna Kozakowski

**Date**: December 1st,