Wireless Store Manager

**Mission**:
**About The Mobile Shop**:
At The Mobile Shop, we are dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans and home services available in the market. We take pride in our dynamic team of Wireless Sales Representatives (Mobilists) who continuously strive to exceed expectations, providing unparalleled insights and customer service at each one of our retail store locations.

Are you passionate about leading a dynamic team and driving sales success? The Mobile Shop is looking for a dedicated Store manager to support and elevate our team of Mobilists. Our Mobilists serve as the frontline advisors, utilizing their expertise to guide customers towards their optimal phone of choice and rate plan options that align with their unique lifestyles, in addition to connected home services to meet their needs. As passionate advocates representing leading brands, including Bell, Rogers, Virgin, Chatr, Lucky and PC Mobile, Mobilists play a pivotal role in connecting Canadians with the latest innovations in telecommunications all while having fun and earning an exceptional commission from your sales.

**How does The Mobile Shop differ from the others?**
- _ Competitive Commissions Package_: Base rate and uncapped commission, ensuring that your hard work is rewarded.
- _Comprehensive Group Benefits:_ Full-time roles come with comprehensive group benefits, providing peace of mind and support for you and your family.
- _Training and Development_: We're committed to your growth and success. That's why we offer ongoing training and development opportunities to support your career path and help you reach your full potential.
- _Exceptional in-store experience_: We prioritize delivering an exceptional in-store experience for all customers.
- _We know how to have fun:_ From team events to customer interactions, we know how to have fun while delivering exceptional service.

**Profile**:
**A Day in the Life at the Mobile Shop as a Wireless Store Manager**:

- Leading and motivating a team of Wireless Sales Representatives to achieve sales targets and objectives.
- Actively participating in engaging customers in sales activities as a part of your daily responsibilities.
- Providing ongoing training, coaching and development to Wireless Sales Representatives to improve their skills, product knowledge and customer service abilities.
- Developing and implementing sales strategies to drive revenue growth, increase market share, and achieve business objectives.
- Monitoring and evaluating the performance of Wireless Sales Representatives, providing feedback, and implementing performance improvement plans as needed.
- Ensuring that the highest level of service is provided to all customers, resolving escalations, and maintaining customer satisfaction.
- Overseeing inventory levels and implementing a strategy to minimize shrinkage and inventory turnover.
- Managing product placement, signage, and displays to maximize sales and enhance the customer shopping experience.
- Adhering to store level budgets by effectively managing expenses, labour costs and financial performance.
- Ad-hoc duties and tasks as required.

**Are you ready to elevate your career journey with The Mobile Shop Team?**

Explore our dynamic opportunities and vibrant culture by visiting our career page. Stay connected with us on Instagram and LinkedIn to stay informed about the endless opportunities that await you.

At The Mobile Shop, we are committed to creating an inclusive and accessible hiring process. We recognize that individuals may have diverse needs, and we provide reasonable accommodations based on human rights and accessibility standards. If you require accommodation, please inform us as soon as possible so that we can ensure your needs are met. Requests for accommodation are welcome at any stage of the process and will be addressed confidentially.

**Skills**:
Retail

Leadership

Sales

customerservice

Management