Clothing Department Lead

gravitypope is looking for the right individual to fill the key role of full time Clothing Department Lead. The Clothing Department Lead is responsible for demonstrating a high level of client service, personal sales, and product expertise. They leverage their product knowledge and selling expertise to coach the sales team, creating an atmosphere that fosters client realization, retention, and loyalty.

The Clothing Department Lead is accountable for the appearance of all clothing and accessory areas in the store, ensuring product is well maintained and ready to sell. They ensure promotions and new arrivals are professionally and completely communicated to the sales team and clients and help promote the store through active community involvement and events. They provide administrative support and recommendations to the Store Manager with sales targets, month end, inventory control, payroll, scheduling, and performance reviews through ongoing collaboration. payroll, scheduling, and compensation reviews.

This role is eligible for sales incentive earnings in addition to base pay. Compensation is based on relevant experience, job-related skills, location, and performance. Additional employee perks that may be available include a comprehensive benefits package, generous employee discount, Friends & Family program, annual fitness allowance, contests, as well as the opportunity to work in an entrepreneurial environment characterized by continued growth and strong business results.

**Key Responsibilities**:

- Work collaboratively to reach personal and store sales targets
- Assist the Store Manager with supporting employee development through delegation, open dialogue, performance management and evaluation
- Develop, maintain, and grow repeat client base
- Assist with recruiting, onboarding, and training
- Coach team members on product knowledge, selling strategies, and loss prevention
- Mitigate service and product complaints through positive but economic resolutions
- Perform store operational duties, such as cleaning, stocking, shipping and receiving
- Ensure merchandising meets company standards
- Monitor the movement of stock and provide feedback to Merchandise Department on product requests, fit issues, and brand salability
- Help oversee client services such as repairs, transfers, special orders, and client concerns
- Lead regular product knowledge sessions and help organize monthly team meetings
- Assist with administrative duties, such as payroll, reconciling cash, and weekly scheduling

**Qualifications**:

- 3+ years experience in a retail environment
- Minimum 1 year experience in a leadership role is an asset
- Post secondary degree or diploma in a related field is an asset
- Experience with integrated retail and point of sales software platforms is an asset
- Familiarity with gravitypope product, clientele, and brand
- Excellent communication and customer service skills
- Ability to multi-task and prioritize, as well as ensure a high quality of work completed within an acceptable timeframe
- High attention to detail
- Strong understanding of the retail industry

gravitypope is dedicated to ensuring all employees are valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Every Weekend

Work Location: In person