Reservations Supervisor

**Compensation Information**:
$23.10 per hour

**Physical Requirement**:
Light, work activities involve handling loads of 5 kg but less than 10 kg; Predominately working in an indoor setting.

**Accountabilities**:

- Answers phones and completes full cycle reservation requests with the goal of converting calls to rooms booked
- Communicates booking trends and contributes to the overall strategy to drive business
- Oversees, trains and monitors all reservations activities, ensuring compliance of approved company processes and standards
- Assesses the needs of the guest and provides practical suggestions to enhance their planned stay with our destination
- Ensures all guest inquiries are handled according to established standards
- Supervises the Reservations Agents and provides coaching to encourage skill development and growth
- Creates a cohesive Front Office team with shared accountability as it relates to scheduling needs, task delegation, and business volumes
- Post-secondary education in hospitality or a related field
- Minimum of two years Reservations or Front Office department experience required
- Dedicated to working within a dynamic team that focuses on collaboration and guest experience
- Proficiency with computers systems required, such as Microsoft Office and Opera
- Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs
- Focused individual with excellent attention to detail and numbers
- Excellent communication skills, both written and verbal as well as excellent problem-solving abilities

**What you can expect from us**:
The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.

**Here is a sneak peek into some of the perks and benefits our Permanent employees enjoy**:

- Full access Winter/Summer Season Lift, Trail and Golf passes
- Three weeks of paid vacation
- Dining discounts within our hotel & resort outlets
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Eligibility for our ‘Pay for Performance’ incentive bonus program (after the qualifying period), awarded to our top performers
- Participation in the RRSP and matching DPSP programs
- Retail discounts in Resort owned outlets
- Reciprocal programs with partnering hotels
- Friends and family hotel rates
- Continued professional growth and development opportunities

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.