Guest Services Manager
4 days ago
**Company Overview**
The Ramada Ottawa is an 87 room property, surrounded by nature.
**Summary**
This role is vital to ensuring our guests receive top-notch service from the moment they arrive. Your contributions will enhance our reputation as a premier destination
**Responsibilities**
- Welcome guests warmly and assist them with their inquiries and reservations.
- Manage front desk operations efficiently, including check-ins and check-outs.
- Creating schedules
- Coaching staff
- Training new staff
- Inventory control
- Invoicing
- Credit card reconciling
- Commission reconciling
- Payment for groups
- Co ordinate with sales manager on groups
- Implementing new procedures
- Preventive maintenance Inspections
- Dealing with all guest complaints
- Organizing pest control preventive
- Weekly rooms inspections for quality control
- documenting and disipling staff
- Approving staff payroll
- approving night audit reports and looking for discrepancies
- Bring all concerns to General Manager
**Requirements**:
- Minimum 5 years experience in hotel supervisory of management role
- On Call required
- Knowledge of revenue management
- Excellent problem solving skills
- Strong communication skills with excellent phone etiquette.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Bilingual
- Experience in Opera
- Required to be on call
- Critical thinker
- Able to multi task
- Problem solver
- Positive attitude
**Job Types**: Full-time, Permanent
Pay: $26.00-$28.00 per hour
Expected hours: No less than 40 per week
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Application deadline: 2025-05-15
Expected start date: 2025-06-01
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