Service Desk Associate

**Rashotte Home Hardware Building Centre**

Taking pride in creating relationships with our customers, since 1922.

Rashottes is an ever-expanding business, looking for additional individuals to grow with us. We have continued to build our reputation on quality of products and services, excellent selection, and the best customer service possible. We give and expect to receive trust and respect as we thrive on relationships built inside or outside of our store. In this, we take pride in our small-town business and show our appreciation with community involvement.

We are looking for the right people to join our team

**SERVICE DESK ASSOCIATE**
- **JOB DESCRIPTION**:_

The Service Desk Associate provides all point-of-sale functions, including recording and collecting

for customer purchases, processing transactions (cash, credit card, debit card) using retail

software, in-house charge, and credit card transactions (debit, gift card etc.), and performing

various services for customers, such as providing information and confirming prices, all done in a

prompt, friendly manner. The Service Desk Associate performs all assigned tasks with sufficient

speed and accuracy to support store efficiency and a high level of customer service.
- **DUTIES / RESPONSIBILITIES**:_

▪ Greet and verbally communicate with customers and staff in person and by telephone or

▪ Operate and understand the POS system and procedures related to purchases with sufficient speed

and accuracy. Be competent with computer database for looking up merchandise.

▪ Follow proper procedures according to store policy regarding returns, refunds, special orders,

etc.

▪ Ensure customers have had a positive shopping experience and report customer complaints to

supervisor.

▪ Answer the phone promptly and take detailed messages for unavailable staff.

▪ Page individuals over the public address system when necessary.

▪ Be familiar with the location, use and operation of in-stock and special order

items.

▪ Attend store meetings, training sessions, shows and markets as directed by

management.

▪ Work on additional duties and projects, such as quotes and estimates, as assigned by a

supervisor.

▪ Clean and maintain the store, including product displays and service desk area.

▪ Re-stock shelves and help maintain inventory levels in selected areas.

▪ Be aware, report, and discourage theft while taking preventative measures within company

policy.

▪ Work in a safe manner in accordance with safety regulations.

▪ Assist in placing and processing special orders for hardware and building supplies.

▪ Follow up with customers in regards to order, quotes, deliveries, etc. via telephone and/or

▪ Assist customers with carrying out of large, heavy or awkward items when required.

▪ Maintain proper work ethics when dealing with customers and staff.

▪ Able to follow verbal and written communication.

▪ Take detailed messages for unavailable staff.

▪ Be a positive role model by following company policies and assist in training new team

members.

▪ Ensure LBM displays are properly maintained and literature/brochures are replenished

frequently.

▪ Greet and assist customers on the sales floor and service desk. Set a good example for other

employees through your ability and desire to assist customers and to maximize sales.

▪ Resolve customer claims, complaints and/or warranty issues in a manner that is timely, courteous

and discreet.**QUALIFICATIONS**:_

▪ High School diploma or equivalent.

▪ General LBM retail experience and knowledge is an asset.

▪ Friendly and helpful attitude toward customers.

▪ Ability to work a flexible schedule including weekends, evenings, and holidays.

▪ Ability to communicate effectively with customers, management, and employees.

▪ Ability to read and comprehend written and printed materials, as well as information presented

in numerical form.

▪ Excellent communication, mathematical and problem solving skills.

▪ Ability to work co-operatively in a team environment.

▪ Good understanding of Rashotte HHBC’s policies and procedures.

▪ Willingness to learn and continually develop professional skills and knowledge base.

▪ Valid G driver’s license and good driving record an asset.

**REQUIREMENTS**:
▪ Must be able to stand for an extended period of time while working in a fast-paced environment,

performing repetitive tasks and paying attention to detail.

▪ Steel-toed safety boots and high visibility work wear must be worn when required.

▪ Completion of WHMIS and other safety courses administered by Rashotte HHBC.
- **SALARY & BENEFITS**:_

▪ The Service Desk Associate wage starts at $18.00/hr and progresses based on experience and

qualifications.

▪ Drug, dental and vision care (Full-time staff only).

▪ Profit sharing after 2 years (Full-time staff only).

▪ Store discount
- **INTERESTED APPLICANTS, PLEASE SUBMIT YOUR RESUME TO**:_