Pharmacy Client Engagement Representative
1 week ago
**The Role**: Virtual Services Pharmacist
At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team
**Job Purpose**:
Reporting to the Senior Manager, Central Pharmacy Operations, the Virtual Services Pharmacist, Pharmacy Services is responsible for delivering exception professional services to patients. The pharmacist must have a dedicated focus on providing exceptional patient care that is in compliance with the standards of practice of pharmacy colleges in relevant province. The pharmacist must continue to provide the highest level of patient care consistently, efficiently, and effectively.
**What you are looking for**:
- A closely connected culture
- A total rewards package meant to enhance your work-life flexibility
- Fully utilizing your talent
- Professional growth and development via challenging projects and assignments
- Warm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network
**What you will be doing**:
- Perform patient focused services as deemed eligible and appropriate for patients
- Provide professional advice and applicable dialogue with patients on prescription and OTC products to provide excellent customer service and maximize customer loyalty
- Accurate and timely claim submission and/or registration of all patient focused services performed
- Ensure thorough documentation to physician and pharmacy team to ensure continuity of care.
- Follow up on all patient interventions and identified drug related problems to ensure and document improved patient health outcomes.
- Maintain complete and accurate documentation as required by the various Colleges of Pharmacy, drugs plans (both public & private) as well as all Rexall programs and SOP’s
**How you will succeed**:
- Valid Provincial Pharmacy license
- Strong customer/patient satisfaction orientation
- Ability to achieve results with a strong sense of urgency and a “can-do” attitude
- Ability to maintain the optimum balance between the profession of pharmacy and business of pharmacy
- Proficient computer skills including Microsoft Excel, Pharmacy Dispensing Software (Nexxsys and asset), Patient Centre
At Rexall, we are better together. We serve our customers, partners, and patients best—we are our best—when everyone brings their true self to work. Our connected, inclusive culture celebrates our lived experiences, backgrounds, expertise, and self-expression to let us win as one team. Leveraging our differences distinguishes us and brings out our best performance**.**
**Are you #ALLin?
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