Application Specialist

As an entrepreneurial company, we provide an exciting, dynamic and respectful work environment where you will be an important contributor to the JANA Team. Our Mission at JANA is “Better Pipelines for a Better World” - we are true believers and inspire our employees to join us in this Mission
- High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.
- Social Events: Join the entire JANA Team for fun virtual Social Events like our Beer Club. We also like to get together for in-person events such as our Annual Birthday Bonspiel, Holiday events, our annual Company Picnic, and team events
- Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including a Healthcare Spending Account, Medical, Dental, Life Insurance, AD&D, Drug coverage, Disability coverage, as well as a Wellness Benefit JANA also provides employees with the opportunity to get support with mental wellness through our Employee Assistance Program.
- Giving Back: JANA is dedicated to giving back to our community. We hold an annual food drive for the Aurora Foodbank and have become one of their top contributors
- JANA promotes a healthy work-life balance: Through our comprehensive vacation program, floater days, and a hybrid work environment (up to 20% a month in office) JANA employees are able to take time to rest and rejuvenate
- Employee Recognition: We aim to Win, and we love to celebrate Wins with our People. We also offer a Phantom Share Program and annual bonuses

JANA’s Application Specialists install, configure, manage, and troubleshoot JANA’s software products based on client requirements and model calibration. They will identify and analyze I.T. problems and needs for the clients and then develop appropriate solutions. Application Specialists will provide technical support, diagnosing problems, and dealing with software and installation issues. With the ability to adapt their approach to their audience, the Application Specialist interacts with the customers as well as JANA Business Analyst, Quality Assurance and Project Management teams.

**Responsibilities**:

- Installs, Configures and Tests JANA’s software products based on client requirements and model calibration
- Works with client IT departments to set up integrations between JANA’s software products and client systems
- Answers and resolves technical support queries - troubleshoots and provides technical solutions related to software and installation errors
- Diagnoses technical problems and recommends engineering solutions
- Works with JANA’s product and development teams to understand and plan for new feature deployments
- Develops best practices and tools for technical leadership
- Develops, implements, and administers databases and data collections
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
- Supports business analyst to advise client on configuration and implementation options based on best practices

Required Skills & Experience
- Undergraduate degree in a STEM field
- 1 - 3 years’ experience in software implementation
- 1 - 3 years’ experience in MS SQL Server or another RDBMS like Oracle, DB2, Teradata, etc.
- Experience with scripting using Transact-SQL
- Familiar with databases and networking, including experience installing client software
- Hands-on ability to code in Python, JAVA, C#, or related languages
- Pipeline operations or risk management knowledge an asset
- Solid organizational skills, including multitasking and time-management
- Strong verbal, written and presentation skills
- Ability to work effectively both independently and as part of a team
- Ability to work on tight deadlines
- Must be able to travel in the US and Canada up to 10% of the time