Member Services Counsellor

2 weeks ago

Winnipeg, Canada CAA Club Group Full time

**About Us**:
Working as a Customer Service Agent the MSC is the primary point of contact for prospective and existing Members visiting our Kiosk at Outlet Collection and Retail Service Center Locations. Providing exemplary customer service, the Member Service Counsellor is responsible for selling new CAA memberships, renewing existing CAA memberships, updating Member information, and providing detailed information on CAA Member Services, Rewards, and Benefits. The Member Service Counsellor is the primary point of contact for prospective and existing Members visiting our Kiosk and Retail Service Center Locations. Providing exemplary customer service, the Member Service Counsellor is responsible for selling new CAA memberships, renewing existing CAA memberships, updating Member information, and providing detailed information on CAA Member Services, Rewards, and Benefits. We have opportunities for Full-Time & Part-Time, contract positions.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**Duties & Responsibilities**:

- Sell new CAA memberships; Renew and Upgrade existing CAA memberships; Update Member accounts.
- Respond to Member enquiries regarding membership, helping them choose the best type of membership for themselves and their families.
- Respond to Member enquiries regarding Travel, Insurance, and Member Benefits, providing prospective members with information on all Manitoba CAA Club Group services.
- Receive and distribute sales leads and enquiries as required, putting information into the Member database as required.
- Maintain a detailed understanding of all lines of business in within the CAA Club Group, ensuring awareness of the incentives and promotions being offered.
- Maintain professionalism, tact, diplomacy, and sensitivity to portray CAA in a positive manner.
- Ensure the Members’ privacy and consumer interests are protected.

**Desired Qualifications/Skills**:

- Ability to work with the public in a confident and professional manner.
- Ability to work varied shifts ranging from Monday to Saturday 10AM to 9PM and Sunday 11AM to 6PM.
- Excellent customer service skills required.
- Excellent communication skills required.
- Excellent computer skills required.
- Sales Experience an Asset.

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

  • Financial Counsellor

    4 weeks ago

    Winnipeg, Canada Services de bien-être et moral des Forces canadiennes - SBMFC Full time

    CFMWS - WHERE PURPOSE MEETS PASSION!At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance...

  • Social Support Counsellor

    2 weeks ago

    Winnipeg, Canada Aboriginal Health & Wellness Centre of Winnipeg, Inc. Full time

    **Aboriginal Health & Wellness Centre** **JOB DESCRIPTION** **IDENTIFYING INFORMATION**: Program: Primary Care Clinic Position Title: Social Support Counsellor Immediate Supervisor: Director of Primary Care ***: Working under the general direction of the Director of Primary Care, in conjunction with and in support of the medical and clinical staff of...

  • Rehabilitation Counsellor

    2 weeks ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 383012 **Position Number**: 20055985 **Posting End Date**: June 26, 2025 **City**: Winnipeg **Employer**: Winnipeg Regional Health Authority **Site**:WRHA Community Health Services - Winnipeg Community - River Point Center **Department / Unit**: WRHA - Men's Treatment & Cmty Services **Job Stream**: Clinical **Union**:...

  • Employment Counsellor

    1 week ago

    Winnipeg, Canada Neeginan Education, Training and Employment Services , Inc. (NETES) Full time

    **POSITION: EMPLOYMENT COUNSELLOR** **DEPARTMENT: EMPLOYMENT SERVICES** **APPLICATION DEADLINE: OPEN UNTIL FILLED** **SALARY/WAGE**:$29.43 - $31.00 PER HOUR **POSITION TYPE**: INDEFINITE TERM, FULL-TIME, 37.5 HOURS/WEEK **JOB SUMMARY** The Employment Counsellor is responsible for guiding NETES clients through career exploration, job search strategies,...

  • Shared Care Mental Health Counsellor

    5 days ago

    Winnipeg, Canada WRHA Community Health Services Full time

    Position Overview “Our Vision is Healthy People, Vibrant Communities, Care for All”. To bring this vision to reality the WRHA Adult Mental Health Program provides an integrated and comprehensive range of mental health services and supports primarily for adult residents of Winnipeg across the healthcare continuum that support and promote recovery. Through...

  • Genetics Counsellor

    2 weeks ago

    Winnipeg, Canada Shared Health Full time

    **Requisition ID**: 357488 **Position Number**: 20036335 **Posting End Date**: Open Until Filled **City**: Winnipeg **Employer**: Shared Health **Site**:Health Sciences Centre **Department / Unit**: HSC Genomics **Job Stream**: Clinical **Union**: MAHCP **Anticipated Start Date**: TBD **FTE**:0.80 **Anticipated Shift**: Days **Work Arrangement**:...

  • Jordan's Principle Counsellor

    1 week ago

    Winnipeg, Canada St.Amant Full time

    **About Us** St.Amant supports over 5,000 people in Manitoba with developmental disabilities, autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults, children and their families. Our over 2,000 staff follow a person-centred approach and adapt to the needs of each person and each family....

  • Pet Counsellor

    6 days ago

    Winnipeg, Canada Petland Canada Full time

    **Pet Counsellor - Kenaston Location** You LOVE talking to people! You are absolutely committed to providing every guest with amazing service and helping them find solutions for all their pet’s needs. You are dedicated to educating our guests about the four basic needs of their animals and you have a thirst for knowledge that drives you to always learn...

  • Pet Counsellor

    6 days ago

    Winnipeg, Canada Petland Canada Full time

    **Pet Counsellor - Kenaston Location** You LOVE talking to people! You are absolutely committed to providing every guest with amazing service and helping them find solutions for all their pet’s needs. You are dedicated to educating our guests about the four basic needs of their animals and you have a thirst for knowledge that drives you to always learn...

  • Pet Counsellor

    1 week ago

    Winnipeg, Canada Petland Canada Full time

    **Pet Counsellor - Kenaston Location** You LOVE talking to people! You are absolutely committed to providing every guest with amazing service and helping them find solutions for all their pet’s needs. You are dedicated to educating our guests about the four basic needs of their animals and you have a thirst for knowledge that drives you to always learn...