Settlements Officer

2 weeks ago

Toronto, Canada Intelliswift Software, Inc. Full time

**Job Title**: Settlements Officer
**Location**: Toronto, ON M5X 1A1 (Hybrid 3 days/week in office)

**Duration**: 12 months

**Contract Type**: T4 only

**Pay Rate**: CA$24.14/Hour

**Hours of Operation**: 9 to 5 (overtime required)
- Client maintains inventories of precious and base metals throughout the world. Physical metals operation team is providing the support to our traders globally for both base metals and precious metals business
- As a member of physical metals operation team base in our Toronto office, working closely with Global trading and sales desks, mainly providing the support being a key point of contact between custodians and clients, helping to ensure smooth settlement of metals.

Key Responsibilities
- Organizes work information to ensure accuracy and completeness.
- Researches and resolves discrepancies and issue or escalates to manger, as required.
- Responsible for Monthly invoice and dispatch to client within the required timeline
- Ensure the records are maintained in a proper manner
- Responsible for daily metals settlement and customers’ metal transfer request are processed
- Ensure the financial system and inventory system are updated properly for the trades and transfer requests and related supporting docs are retained for future reference
- Ensure all shipping documentation and invoices generate are in order as required.
- Builds effectives relationship with internal / external stakeholders
- Works independently on a range of complex tasks, which may include unique situations.
- Interaction with partners across the businesses, including Middle office, Front office, Technology.

**Must Haves**:

- 2-3 years of relevant experience - familiar with billing process, invoices, high level communication
- Previous logistic experience
- Knowledge and understanding of business unit’s products and services, processes and controls

**Education**:

- Post-secondary degree in related field of study or an equivalent combination of education and experience. STEM background preferred.

**Soft Skills**:

- Strong attention to detail.
- Ability to be organized in a fast-paced environment with multiple simultaneous and conflicting requests with a focus on detail and accuracy
- Demonstrated customer service excellence
- Verbal & written communication skills
- Collaboration & team skills
- Analytical and problem-solving skills
- Data driven decision making

**Nice to Haves**:

- Previous banking experience
- Understanding of business unit’s risk and regulatory requirements

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