Technical Advisor

2 weeks ago

Burlington, Canada Liebherr-Canada Ltd. Full time

**Responsibilities**:

- Provide Liebherr equipment specific technical advice, guidance and troubleshooting to technicians and their customers.
- Meet with customers for service issues, this also includes participation in scheduled customer service meetings.
- Liaise with Liebherr factories for inquiries, technical questions, feedback and follow up closely to ensure timely responses.
- Technical support of warranty and goodwill cases.
- Support parts department for special inquiries.
- Assure all service information and bulletins are clearly communicated to the service departments.
- Advise supervisors and the training team about technical training requirements for technicians.
- Advanced understanding of oil analysis, make technical recommendations based on sample results.
- Ability to perform failure analysis on components.
- Ability to use LiDAT, LISA and all other factories' software to review historical data and trends.
- Maintain and update problem database.
- Share technical information and solutions proactively with the service departments
- Other duties as assigned or required

**Competencies**:

- ** More than 7 years of direct Liebherr equipment experience.**:

- ** Previous experience using LiDAT and LISA is required.**:

- ** Must be able to read, write, and speak in English in an effictive fashion.**:

- Working knowledge of electrical, hydraulic, pneumatic and mechanical components
- Demonstrated diagnostic and troubleshooting skills, component exchange, repair and warranty related activities
- Ability to read and understand schematics and technical drawings
- You are able to effectively communicate detailed and complex information in a clear and concise manner
- You are self-motivated with the ability to work alone, unsupervised for extended periods of time
- Fully proficient with computers and Microsoft Office suite

**Our Offer**:

- Competitive wages (premiums & allowances for select roles*)
- International training opportunities
- Challenging work opportunities
- Comprehensive benefits and employer paid premiums from day one
- Paid vacation & health and wellness days
- Generous employer RRSP matching
- And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

**One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

**Location**:
Liebherr-Canada Ltd.

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada (CA)

**Contact**:
Natalie Ely

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