Assistant Store Manager

2 weeks ago

Oakville, Canada James Perse - Oakville Full time

Title: Assistant Store Manager

**Position summary**:
The Assistant Store Manager for James Perse helps the Store Manager in all matters related to employee supervision, customer satisfaction and achieving store sales and performance goals.

**Responsibilities**:

- Aid in the development of a diverse and professional team through constant recruitment and training
- Lead by example by providing the highest level of customer satisfaction, ensuring that all interactions with customers are memorable and up to company standards
- Drive store performance by evaluating and delivering business KPIs
- Ensure that all employees comply with company policies, practices and procedures pertaining to sales and operations
- Display a strong level of brand awareness and participate in product knowledge training sessions
- Drive the use of digital assets to enhance the customer service experience
- Resolve difficult customer issues and escalate to upper management when necessary
- Implement all company training programs effectively in order to develop staff
- Evaluate employees on a daily basis through coaching in the moment and analyzing individual successes and opportunities to ensure sales objectives are met
- Effectively communicate needs and ideas to the Store Manager in order to elevate the business
- Adhere to and enforce loss prevention and security policies, credit policies and procedures, i.e. credit cards, discounts, employee purchases, deposit logs, return and exchange policies
- Ensure that all merchandise is attractively displayed, adhering with the visual guidelines of each brand
- Ensure that all stock room and back stock merchandise meets organization standards
- Responsible for the opening and closing of the store, including securing doors, windows and merchandise, successful alarming of store and POS procedures

**Qualifications**:

- College or University degree in Marketing, Administration, Business, or equivalent experience
- 2-3 years in Retail Management and selling experience (in luxury retail fashion, an asset)
- Excellent verbal and written communication skills (English and French)
- Strong leadership skills and the ability to motivate people in order to achieve sales objectives
- High organizational and planning skills with the ability to adapt quickly
- Excellent customer service skills
- Ability to work well in a team environment
- Available to work retail hours

**What we offer**:

- Flexible schedule
- Clothing allowance
- Professional team dynamic
- Monthly bonuses based on sales
- Competitive salary
- Group insurance paid in part by the employer
- Access to an online medical consultation service
- Optional RRSP contribution program

**Salary**: $16.00-$20.00 per hour

Work Location: One location

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