Bilingual-patient Services Specialist-full Time

1 week ago

Orleans, Canada FYidoctors Full time

Our **FYidoctors Ottawa - Orleans**clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest** Patient Services Specialist**.

This position is a **full-time role** working **30-40 hours per week**. Our clinic is open **Monday to Saturday**.

You will play a critical role within FYidoctors by delivering world-class service to make a positive impact on the lives of our patients everyday. As a Patient Services Specialist, you will be responsible for front desk reception as well as pre-testing duties and will often be the first point of contact with patients.

If you have a passion for people and a drive to deliver an exceptional customer service experience, we’d love to hear from you Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.

**What Will You Be Doing?**
- Bilingualism (French/English)
- Warmly greeting patients as they enter our clinic
- Checking patients in and out of the office
- Managing appointment bookings, prescription printouts and billing and payments
- Administering pre-testing services
- Upholding excellent customer service standards

**What Do You Bring?**
- Ideally, you will have customer-facing experience, preferably in a retail environment
- Confidence working in a fast-paced environment
- A high level of comfort using technology and computers with solid proficiency in MS Office Suite
- A professional, approachable manner and a love of meeting and interacting with people
- An ability to multi-task in a fast-paced environment
- Experience in the optical industry is considered an asset

**How You'll Benefit**:

- Competitive wages including quarterly bonuses (for qualifying clinics)
- A comprehensive benefits package that includes outstanding optical coverage
- Rapid and continued growth, ensuring a constantly challenging and rewarding environment
- A workplace culture that fosters a sense of collaboration
- Ongoing training and development opportunities to help you develop your career

**Why You Should Join Us**:
FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

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