Team Lead

1 week ago

Winnipeg, Canada Activate Games Full time

**DESCRIPTION OVERVIEW**

Are you all about the future of gaming? Do you LOVE talking with people? Activate is looking to hire Team Leads to join our team at our original Winnipeg West location at 3338 Portage Ave

Activate is Canada’s first full-scale interactive gaming facility. As a Team Lead, your primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. The Team Lead at Activate works under the direction of the Store Leader. They have overall expectations to lead by example and model behaviors around attendance, attitude, and attention to detail.

There are no direct reports for the Team Lead; however, they are instrumental in the development and success of both employees and the customer experience.

**SUMMARY OF DUTIES AND RESPONSIBILITIES**

Leadership
- Lead with knowledge, maintaining a key focus on customer success
- Coach and foster relationships with incoming potential customers, existing employees and management
- Train new employees/set up an effective training process for new employees
- Oversee staff and delegate tasks; supporting them throughout the scheduled shift
- Conduct performance evaluations for staff
- Liaise between staff and upper management (information going both directions) to ensure staff are aware of, and updated on changes
- Facilitate solution minded processes for customer questions, complaints and issues lead and emulate Activate values

Office Management
- Support facilitators by performing manager overrides at check-in;
- Responsible for daily financial reporting including organize and complete daily cash out sheets accurately, create and receive invoices, receive delivery packages, and take payments from groups
- Resolve customer complaints and escalate to the general manager if necessary;

Maintenance and Inventory
- Identify and make repairs/workarounds in the event of a malfunction;
- Identify opportunities to improve design or games when possible;
- Maintain the rooms by delegating cleaning, painting, and any required maintenance;
- Maintain room inventory and spares;
- Track and maintain inventory for all merchandise and vending products;

Facilitation
- Be professional in language, in thought and in action
- Exemplify excellence in facilitation, giving customers a great experience from entry to exit
- Be attentive to the groups;
- Set an example to other facilitators in providing a good customer experience
- Troubleshoot with other facilitators in room needs/demands
- Check-in customers and provide support to front desk staff as needed

**EDUCATION & QUALIFICATIONS**
- 1 year of Supervisory Experience and 2 years of Customer Service Training or Retail Customer Service training with combined experience
- Proficient in Microsoft Office and related software
- Experience in being handy and being creative to solve problems
- Proven ability to keep pace with ideas and changes
- Demonstrated collaborator and able to work with teams
- Must be willing and able to work evening and weekend shifts, as required
- Shifts start as early as 9am and end as late as 1am. Shifts will run for a maximum of 8 hours per day.

  • Team Lead, Insurance Advisors

    2 weeks ago

    Winnipeg, Manitoba, Canada Talent Acquisition Team at Westland Insurance. Text reply only. Full time

    We're searching for an Insurance Advisor – Team Lead. Are you searching for new possibilities? Westland Insurance Group Ltd has an exciting opportunity for an Insurance Advisor – Team Lead in St Boniface, MB. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland Westland is committed to...

  • Team Lead

    3 days ago

    Winnipeg, Canada Watsons Way Home Inc Full time

    We are currently in the process of opening a new home for Youth females aged 17 and up.Team Lead Job Description: Training new staff: Train new staff when assigned to do so, create a welcoming environment conducive to good learning. Scheduling: Complete the schedule, by the 15th of the month, for the following month. Fill open shifts with your team or any...

  • Team Lead

    2 weeks ago

    Winnipeg, Canada Activate Games Full time

    **DESCRIPTION OVERVIEW** Are you all about the future of gaming? Do you LOVE talking with people? Activate is looking to hire Team Leads to join our team at our newest Winnipeg location at 1150 Nairn Ave! Activate is Canada’s first full-scale interactive gaming facility. As a Team Lead, your primary responsibilities are to ensure customers receive a...

  • Team Lead

    4 days ago

    Winnipeg, Canada Moores Full time

    **Reports to Store Manager**: As a Store Lead, you are expected to partner with your Store Manager (SM) to provide support in assisting the store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This Full Time position is...

  • Team Lead

    2 weeks ago

    Winnipeg, Canada Roots Full time

    Apply for the Team Lead role at Roots . WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always...

  • Team Lead

    7 days ago

    Winnipeg, Canada Roots Full time

    Apply for the Team Lead role at Roots. WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always...

  • Team Lead

    7 days ago

    Winnipeg, Canada Roots Corp. Full time

    Outlet Collection Winnipeg - Store 249, 555 Sterling Lyon Parkway, Unit 505, Winnipeg, Manitoba, CanadaOverviewPosted Sunday, December 14, 2025 at 5:00 AMWHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision...

  • Team Lead

    2 weeks ago

    Winnipeg, Canada Roots Corp. Full time

    Outlet Collection Winnipeg - Store 249, 555 Sterling Lyon Parkway, Unit 505, Winnipeg, Manitoba, Canada Overview Posted Sunday, December 14, 2025 at 5:00 AM WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision...

  • Team Lead

    7 days ago

    Winnipeg, Canada Roots Corp. Full time

    Outlet Collection Winnipeg - Store 249, 555 Sterling Lyon Parkway, Unit 505, Winnipeg, Manitoba, Canada Overview Posted Sunday, December 14, 2025 at 5:00 AM WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our...

  • Team Lead

    4 days ago

    Winnipeg, Manitoba, Canada Neo Financial Full time

    Join us to build a more rewarding financial future for all CanadiansAt Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is...