Team Lead

1 week ago

Winnipeg, Canada Activate Games Full time

**DESCRIPTION OVERVIEW**

Are you all about the future of gaming? Do you LOVE talking with people? Activate is looking to hire Team Leads to join our team at our original Winnipeg West location at 3338 Portage Ave

Activate is Canada’s first full-scale interactive gaming facility. As a Team Lead, your primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. The Team Lead at Activate works under the direction of the Store Leader. They have overall expectations to lead by example and model behaviors around attendance, attitude, and attention to detail.

There are no direct reports for the Team Lead; however, they are instrumental in the development and success of both employees and the customer experience.

**SUMMARY OF DUTIES AND RESPONSIBILITIES**

Leadership
- Lead with knowledge, maintaining a key focus on customer success
- Coach and foster relationships with incoming potential customers, existing employees and management
- Train new employees/set up an effective training process for new employees
- Oversee staff and delegate tasks; supporting them throughout the scheduled shift
- Conduct performance evaluations for staff
- Liaise between staff and upper management (information going both directions) to ensure staff are aware of, and updated on changes
- Facilitate solution minded processes for customer questions, complaints and issues lead and emulate Activate values

Office Management
- Support facilitators by performing manager overrides at check-in;
- Responsible for daily financial reporting including organize and complete daily cash out sheets accurately, create and receive invoices, receive delivery packages, and take payments from groups
- Resolve customer complaints and escalate to the general manager if necessary;

Maintenance and Inventory
- Identify and make repairs/workarounds in the event of a malfunction;
- Identify opportunities to improve design or games when possible;
- Maintain the rooms by delegating cleaning, painting, and any required maintenance;
- Maintain room inventory and spares;
- Track and maintain inventory for all merchandise and vending products;

Facilitation
- Be professional in language, in thought and in action
- Exemplify excellence in facilitation, giving customers a great experience from entry to exit
- Be attentive to the groups;
- Set an example to other facilitators in providing a good customer experience
- Troubleshoot with other facilitators in room needs/demands
- Check-in customers and provide support to front desk staff as needed

**EDUCATION & QUALIFICATIONS**
- 1 year of Supervisory Experience and 2 years of Customer Service Training or Retail Customer Service training with combined experience
- Proficient in Microsoft Office and related software
- Experience in being handy and being creative to solve problems
- Proven ability to keep pace with ideas and changes
- Demonstrated collaborator and able to work with teams
- Must be willing and able to work evening and weekend shifts, as required
- Shifts start as early as 9am and end as late as 1am. Shifts will run for a maximum of 8 hours per day.

  • Insurance Team Lead: Lead, Coach

    3 weeks ago

    Winnipeg, Canada Team Lead, Insurance Advisor - Westland Insurance Full time

    A leading insurance company in Winnipeg is seeking a Team Lead, Insurance Advisor who excels in client relations and mentoring. You will lead a team to achieve sales targets while fostering a culture of learning and development. The ideal candidate is a natural communicator with proven sales success and advanced skills in insurance practices. This role...

  • Team Lead, Insurance Advisor

    3 weeks ago

    Winnipeg, Canada Team Lead, Insurance Advisor - Westland Insurance Full time

    Team Lead, Insurance Advisor - Westland Insurance Province: Winnipeg, Manitoba Position: Team Lead, Insurance Advisor Deadline: January 16, 2026 Posted: January 2, 2026 Job Description / Duties We’re searching for an Insurance Advisor – Team Lead. Are you searching for new possibilities? Westland Insurance Group Ltd has an exciting opportunity for an...

  • Team Lead

    2 days ago

    Winnipeg, Canada Moores Full time

    **Reports to Store Manager**: As a Store Lead, you are expected to partner with your Store Manager (SM) to provide support in assisting the store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This Full Time position is...

  • Team Lead

    2 weeks ago

    Winnipeg, Canada Dynacare Full time

    POSITION TITLE: - TEAM LEADINTERNAL CLOSING DATE: - Thursday, October 31, 2024Lakewood LHSC- 30 Lakewood Blvd, Winnipeg, ManitobaClassification: - FT PermanentDEPARTMENT: - Laboratory Health Services CentreCOMPENSATION: - As per Collective AgreementWORKING SCHEDULE: Monday to Friday, 7:30am to 15:30 - (37.5 hours per week) JOB SUMMARY As a Team Lead, you...

  • Team Lead

    2 weeks ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Job Description**: The Investment Operations team is responsible for all accounting and valuations for the Canada Life segregated funds and general account assets. The Team Lead will play a significant role in the daily fund valuation process. This position is responsible for providing oversight in our daily procedures and activities. In addition, the...

  • Team Lead

    2 weeks ago

    Winnipeg, Canada Cottontail Cannabis Co. Full time

    **Us**: Cottontail Cannabis Company strives to be a trend setter in the industry through our passion, commitment and innovative spirit. As a Manitoba owned and operated company, we endeavour to exceed expectations and are continuously seeking new and advanced ways to achieve our mission. **You**: Our Team Lead will be our frontline to providing an...

  • Team Lead Landscaping

    2 days ago

    Winnipeg, Canada The Grounds Guys Full time

    Here’s the deal: we’re awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service. But that only happens because we have amazing people like you on our team. If you’re ready to take the next step in your career and lead a crew of landscapers, or you’re already successful at being a...

  • Team Lead Maintenance

    2 days ago

    Winnipeg, Canada The Grounds Guys Full time

    Here’s the deal: we’re awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service. But that only happens because we have amazing people like you on our team. If you’re ready to take the next step in your career and lead a crew of lawn care professionals, or you’re already successful...

  • Team Lead Programmer

    3 weeks ago

    Winnipeg, Canada Ubisoft Full time

    Job Description As a Team Lead Programmer, you guide a group of talented programmers at Ubisoft Winnipeg as they develop technology critical to the creation of games. Your programming background means you understand the work each member of your team does, and can bring their contributions together to produce great results (and jump in to code when needed)....

  • Team Lead Programmer

    3 weeks ago

    Winnipeg, Canada Ubisoft Full time

    Job Description As a Team Lead Programmer, you guide a group of talented programmers at Ubisoft Winnipeg as they develop technology critical to the creation of games. Your programming background means you understand the work each member of your team does, and can bring their contributions together to produce great results (and jump in to code when needed)....