Child Care Financial Administrator

**Child Care Financial Administrator**
Hamilton/Burlington/Brantford Child Care Administration

**Starting Salary**: $37,400.00
**Position Status**: Full-Time with benefits and a complimentary YMCA membership
**Placement Start Date**:Immediate

**Benefits & Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do:

- Paid Vacation Entitlements that increase with seniority
- Competitive total compensation packages
- Generous pension plans with employer matching
- Free YMCA Health & Fitness Memberships
- Professional development opportunities including paid training and access to YMCA education scholarships
- Employee and Family Assistance Program (EFAP)
- Opportunities for career advancement

**Nature & Scope**:
The Child Care Financial Administrator is responsible for processing School Age and Child Care registrations, other administration duties relating to childcare and day camp as assigned, maintaining and updating server data, and works closely with all childcare administration staff, School Age Area Managers and educators.

The Child Care Financial Administrator position reports directly to the Child Care Financial Administrator Lead.

**Responsibilities**:

- Customer service for families i.e. answer phone, process registrations, send out confirmation letters and payment schedules, process change of status, monitor parent and staff feedback and respond to issues.
- Input new registrations, withdrawals, changes.
- All registration packages are checked for accuracy and must have all needed information.
- Create and distribute invoices for third party partners.
- Maintain records for municipal subsidies.
- Maintain accounts in our CRM (Avocado/Salesforce).
- Maintain spreadsheets for financial tracking and ensure accounts receivable are in good standing.
- Carry out other administration duties as assigned.

**Qualifications**:

- Computer skills in word processing, working with excel spreadsheets and willingness to learn computer systems
- Knowledge of the licensed childcare environment is an asset
- Excellent customer service skills
- Excellent communication skills, both written and verbal
- Effective time management skills - must be able to plan, organize and prioritize tasks
- Knowledge of Salesforce is an asset
- Current Criminal Record and Judicial Matters Check

**Competencies**:
**Commitment to Organization Vision and Values**
Demonstrates and promotes a personal understanding of and appreciation for Mission, Vision, Strategic outcomes and Values of the YMCA.

**Communication**
Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across Association.

**Team Work**
Participates actively in a team for organizational effectiveness.

**Creativity and Innovation**
Develops new ways or adapts existing ideas to help achieve desired results.

**Integrity**
Demonstrates responsible behaviour at all times and maintains high ethical standards.

**Service Orientation**
Deliberately identifies and creates opportunities to enhance each and every individual’s YMCA experience

**Why Work for the YMCA?**
As a charitable organization, the YMCA values the contributions of its diverse teams. We recognize the importance of providing meaningful opportunities that allow employees to grow and thrive. At the YMCA of Hamilton/Burlington/Brantford in addition to fair wages, we offer a complimentary general membership with additional options for family participation. A comprehensive benefits program is also available to employees including a competitive and robust pension program. YMCA Employees enjoy a generous vacation entitlement that increases with seniority, as well as other paid entitlements. All employees have access to an Employee Assistance Program which provides confidential counseling and referral services as well as preventative education. Additionally, the YMCA understands the holistic needs of its employees is equally important and attempts to support these goals by offering a variety of staff discounts on the programs and services that support good health and strong families. We look forward to welcoming you to the YMCA.

**Accessibility**:
The YMCA of Hamilton/Burlington/Brantford is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.

The YMCA of Hamilton/Burlington/Brantford is an equal opportunity employer.

**We thank all applicants, however, only those considered for an interview will be contacted.**

**Job Types**: Full-time, Permanent

**Salary**: $37,400.00 per year

**Benefits**:

- Dental care