Client Experience Leader
2 weeks ago
It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._
Client Experience Leader
Full-Time Permanent
- Reporting to _Store Leader
- Eaton Centre, Toronto, Ontario_
OWN YOUR STYLE AND YOUR FUTURE
Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for nearly 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail leaders who love retail, inspire others, readily embrace change and technology, and have the passion and ability to inspire others. As an Assistant Store Leader, you’ll be responsible for building and developing a team that recognizes their key role in delivering a superior service experience to our discerning clientele.- 2+ years+ of retail experience with leadership capacity in managing a store/department- A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)- Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)- Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.- Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team- A welcoming and inclusive mindset, and a passion for emulating and upholding our core values
Our Commitment to our Associates
Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. We recognize, promote, and reward exceptional work ethic and talent.
World-Class Environment- A welcoming and inclusive environment and a company culture that celebrates diversity and valuing and championing our team- A modern, tech-focused and very professional work environment- Superior computer-based and face-to-face training opportunities- An internal policy of promotion from within- Formalized Education Reimbursement and ongoing support from your assigned coach/manager.
Benefits & Rewards Programs- A competitive compensation program- A collaborative environment supported by monthly team bonus opportunities- Year-round best in industry clothing discounts and special offers- A generous (flexible) benefits plan including a wellness program.- Three weeks of paid vacation for all Full-time active associates, after your first year, the longer you stay, the more vacation you will earn- A culture that promotes a healthy, fulfilling work/life balance while offering long-term career opportunities
We thank you for your interest in this opportunity.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_
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