Customer Service Representative

5 days ago

Yellowknife, Canada First Nations Bank of Canada Full time

**NOW HIRING**

**Customer Service Representative, Yellowknife Branch**
- **Permanent Full-time**_

**About Us**

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 67% Indigenous employees working at locations across Canada.

**About The Role**

Reporting to the Branch Manager, you will join the Customer Service team at our Yellowknife branch. As a **Customer Service Representative,** you will assist customers with a variety of financial activities, like making deposits, withdrawals, bill payments, and cashing cheques. As you get to know our customers, you will be able to help them identify some of their financial needs and provide them the best solution through FNBC’s products and services, while adhering to internal and regulatory policies and procedures. This is a permanent full-time opportunity.

**About You**

You are a highly motivated individual who is passionate about providing a high level of customer service. You have a keen eye for detail and possess strong organizational skills. You are highly adaptable, professional, efficient and enjoy working with others

You must:

- have experience working with Indigenous people
- have your high school diploma, GED, or equivalent
- have strong interpersonal skills; be able to add, subtract, multiply, and divide in all units of measure; use a calculator and computer; use Microsoft Office; stand for extended periods of time
- experience with financial institution software systems preferred
- cash handling, customer service, and/or sales experience preferred
- have acceptable criminal and credit checks

**On the job training will be provided**

We are passionate about creating an inclusive workplace and value and respect diversity of our staff. We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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