Part-time Family Services Coordinator

**Family Services Coordinator**

**Part Time, Permanent**

32 hours/month

Every other weekend, rotating schedule

8am-4pm, 10am-6pm, 12pm (noon)-8pm, 4pm-12am (midnight)

including weekends & statutory holidays)

RMHC Toronto, 240 McCaul Street, Toronto

SickKids Hospital, Patient Support Centre, 175 Elizabeth Street, Toronto

**Application Closing Date: August 29, 2025**

**The Organization**

Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing treatment. RMHC Toronto encompasses a House for 81 families in downtown Toronto and eight Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.

We are looking for 2 Part-Time Family Services Coordinators to join our growing team at the Family Room at SickKids (The Hospital for Sick Children).

**About the Opportunity**
- Act as the primary contact for the facility operations (RMHC Toronto House or Family Rooms at SickKids) or family issues that arise during their shift. Work closely with both the House and the Family Room teams to ensure both locations operate according to the guidelines and protocols of RMHC Toronto.
- Monitor aspects of security (property and persons) and report any related issues or concerns.
- Foster strong values-based relationships with all key stakeholders for both locations, acting as a contact for family referrals, admissions, and support. Work closely with volunteers to engage and support as necessary to maintain a safe and comfortable environment for families.

Reporting to the Manager, Family Services, a Family Services Coordinator, is the first line of communication with the Guest Family and is responsible for welcoming and providing service to all families staying at the House or utilizing Family Rooms. The Family Services Coordinator facilitates the family intake and registration process, and coordinates family stays at the House and the Family Rooms at SickKids. This role provides families with resources to adapt to communal living and settling into Toronto while also ensuring adherence to policies and procedures to provide a safe, warm, comfortable, and compassionate environment for families, guests, and volunteers.

**Key Accountabilities**:

- Welcome, register and acquaint residents to the House and/or Family Rooms. Assist with family check-in /out. Ensure readiness of rooms and the facility and assign rooms to accommodate residents while assessing priorities of resident’s needs. Assist families with support needs and special requests as required.
- Understand the different needs for each location (the House and Family Rooms at SickKids) prioritize and support appropriately.
- Prepare accurate and timely administrative reports and documentation as required for both locations, including maintaining up to date family records, directory, and database.
- Assist with housekeeping and maintenance duties and various event and meeting set-up and execution.
- Participate in special projects and other duties, as required.

**What We Offer**:
At RMHC Toronto, you’re not just taking on a job; you’re becoming part of a mission that makes a tangible difference every day. As the Family Services Coordinator, you'll play a key role in helping families feel at home when they need it most. You’ll have the opportunity to work with compassionate people, enhance your skill set, and contribute to a life-changing cause.

In addition to meaningful work that supports families during critical moments, we offer:

- Impact: Your role directly contributes to the comfort and well-being of families during some of their toughest times.
- Supportive Environment:Access to our Employee & Family Assistance Program, as well as a network of caring colleagues dedicated to making a difference.
- Competitive hourly rate**:$**26.37 to $30.70**:

- Paid time benefits (eligibility varies by position type) - including vacation, wellness days, bereavement leave, and religious leave.
- Professional Development fund for further education and learning.

**QUALIFICATIONS**:
RMHC Toronto understands that for any role, it’s possible that no one person will possess all of the desired qualifications. The following is an outline of the qualifications we believe are important to bring to the position and/or develop while in the role.

**Education & Experience**
- Minimum one (1) year of experience in providing family support or related services.
- Experience in healthcare, working with vulnerable populations, or in a not-for-profit organization is an asset. Customer service experience in a hospitality, shelter, community center, or respite setting will also be considered.
- High school diploma; college diploma in Social Services, Social Work or related field is an asset. CPR / First Aid Certification (can be provided for committed applicants).
- Experience in volunteer management.

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