Customer Service

6 days ago

Cambridge, Canada Swift Components Corporation Full time

Swift is a company based in Cambridge, ON, a division of Pro-Tac Industries specializing in insulation, soundproofing, and sealing products. We have been experiencing continuous growth for the past 30 years, currently serving over 500 clients across various sectors. We are seeking an accounting technician to join our finance department.

The incumbent interacts with the various departments of the company to provide complete and accurate information in response to customer requests, queries and concerns relating to products and services. Thus, he ensures the conformity of technical elements, costs and deadlines throughout the life of the project.

Location: Cambridge, ON

**What you will do with us**:

- Be in direct contact with clients and ensure follow-up.
- Manage customer accounts in computer systems.
- Prepare quotation requests;
- Prepare sample requests;
- Enter orders and issue work orders.
- Perform all other related tasks associated with the position.

**What you should have**:

- College education or equivalent and/or relevant experience in customer relations.
- 3 to 5 years of experience in customer service.
- Relevant experience in the manufacturing sector.
- Strong communication skills.
- Computer skills, Microsoft Office Suite, SAP is an asset.
- Versatility, resourcefulness, autonomy, rigor.
- Analytical mindset and problem-solving ability.
- Ability to work in a team.

**Benefits you will receive**:

- Join a dynamic team in a family-oriented environment.
- Be part of a growing company.
- Salary starting at $60,000 per year, depending on experience.
- Two (2) salary increases per year.
- Performance bonus.
- Profit-sharing program.
- Comprehensive group insurance and telemedicine.
- Employee Assistance Program (EAP).
- Gym membership reimbursement.

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

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