Unit Clerk

Your Opportunity:
This is an exciting opportunity to join our Intensive Care team. The South Health Campus philosophy is built on the four pillars of: Wellness (for both patients and staff, complete with an attached YMCA), Patient and Family Centred Care, Collaborative Practice, and Innovation. The Department of Critical Care is aligned with these pillars and is committed to excellence and leadership in patient and family centred care, education, and research as we strive to achieve the best patient outcomes through an innovative and team-based approach. With limited supervision, the Unit Clerk provides support to the operations of the Intensive Care Unit as required by greeting family members / visitors / staff, answering phones, processing patient visits and orders, and performing other clerical and reception duties. Responsibilities: Greeting families / visitors and staff on entry to the unit. Answering telephones, receiving results and relaying messages to the appropriate personnel. Liaises with admitting and other nursing units regarding patient admissions and transfers. Recognizes and prioritizes ‘stat’ orders, and calls / pages the appropriate persons involved in such situations (i.e. Physician, Respiratory Therapy). Contacts other departments to facilitate the timely booking of diagnostic tests. Maintenance of patient chart management and order. Monitors and maintains necessary stationary supplies for the unit. Requisitions services from other hospital departments (i.e. Portering, Housekeeping, Maintenance).

Description:
As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.
- **Classification**:Unit Clerk
- ** Union**:AUPE GSS
- ** Unit and Program**:Intensive Care Unit; Critical Care Unit
- ** Primary Location**:South Health Campus
- ** Location Details**:As Per Location
- ** Multi-Site**:Not Applicable
- ** FTE**:0.00
- ** Posting End Date**:05-SEP-2025
- ** Employee Class**:Casual/Relief
- ** Date Available**:15-SEP-2025
- ** Hours per Shift**:Varies
- ** Length of Shift in weeks**:Varies
- ** Shifts per cycle**:Varies
- ** Shift Pattern**:Days, Evenings, Nights, Weekends, On Call
- ** Days Off**:Other
- ** Minimum Salary**:$26.07
- ** Maximum Salary**:$31.68
- ** Vehicle Requirement**:Not Applicable

**Required Qualifications**:
Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.

**Additional Required Qualifications**:
Health care program certificate program / diploma (i.e. Unit Clerk). Experience with Clinibase, SCM and e-Critical. Minimum 1-3 years Unit Clerk experience in a hospital setting. Good working knowledge of medical terminology. Must have excellent interpersonal skills. Must have excellent written and verbal communication skills. Must be able to work with frequent interruptions, noise and nearby distractions. Must have excellent interpersonal skills. Must have excellent written and verbal communication skills. Must be able to work independently and accept accountability. Must be able to work in a stressful environment.

**Preferred Qualifications**: