Automotive Service Advisor

1 week ago

Tsuut'ina, Canada Metro Ford Sales Ltd Full time

Metro Ford is looking for an experienced Service Advisor to join our team.

**Responsibilities (but not limited to)**:

- Greet customers in a professional, friendly manner
- Verifies warranty coverage prior to the work being done and ensure appropriate approvals are obtained
- Recommend appropriate needed repairs and maintenance
- Monitors the progress of the work and keeps customers informed regarding the status of their vehicle
- Communicate if additional work is needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
- Secure agreement from customers before repairs; cost estimate; and approximate time when work will be completed
- Handle inquiries regarding work in process and return messages promptly
- Handle minor customer complaints and resolve customers concerns
- Liaison between the customer and service technician
- Liaise with service personnel for daily shop carry over
- Follow up contact to notify customers of work performed on their vehicles
- Detailed invoicing and billing of customer work orders
- Preparation and explanation of the work and charges to the customer, cashiering

**Qualifications**:

- Previous experience working in an automotive dealership as an advisor preferred
- High level of proficiency with PBS software preferred
- Must be able to interpret customers’ descriptions of their vehicle problems and translate into clear instructions for the technicians
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions
- Able to respond quickly in a dynamic and changing environment
- Able to deal with people sensitively, tactfully, diplomatically, and professionally
- Requires clear written and oral communication and a focus on excellent customer service
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Excellent organizational skills and an ability to effectively prioritize tasks
- Able to work well under pressure
- Ability to work independently and be self-motivated
- Professional appearance and manners
- Strong work ethic and positive team attitude
- Must be computer literate with an ability to use a variety of programs and learn new ones easily
- Must have valid driver's license

**Work Conditions**
- Exposure to inclement weather
- Ability to operate an automobile
- Prolonged periods of standing, stooping and bending

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Application question(s):

- Do you currently live in Calgary or surrounding area?

Work Location: In person

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