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Desktop Support Technician

2 weeks ago

Colonsay, Canada Raunaq Enterprises LLC Full time

**Job Summary**

**Duties**
- Provide technical support to end-users via help desk tickets, phone calls, and in-person interactions.
- Troubleshoot and resolve issues related to computer hardware, software, and networking.
- Assist users with VPN connections and firewall configurations to ensure secure access to company resources.
- Document all support requests and resolutions in the ticketing system for future reference.
- Collaborate with other IT team members to improve processes and enhance user experience.
- Conduct regular maintenance checks on computer systems to prevent potential issues.
- Stay updated on the latest technology trends and best practices in desktop support.

**Requirements**:

- Proven experience in a technical support role or help desk environment.
- Strong knowledge of Windows operating systems and computer hardware components.
- Familiarity with computer networking concepts including VPNs and firewalls.
- Excellent customer service skills with the ability to communicate effectively with non-technical users.
- Ability to troubleshoot technical issues independently while maintaining a positive attitude.
- A proactive approach to problem-solving with strong attention to detail.

Join our team as a Desktop Support Technician where you can make a significant impact by ensuring our technology runs smoothly for all users. Your expertise will be vital in delivering top-notch technical support while fostering a collaborative work environment.

Pay: $17.00-$18.00 per hour

Work Location: In person