Security Service Technician

**Job Details**

**What you will do**

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites.

**How you will do it**
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
- Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
- Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
- Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
- Obtain customer signature upon completed service call assignment.
- Available for on-call emergency service
- Perform other duties as assigned.

**What we look for**

**_Required _**
- 2-year degree or equivalent combination of education and experience.
- 2 - Years documented experience with card access and CCTV. Certificates and certification a definite asset.
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
- Experience installing, inspecting, repairing, and programming card access and CCTV.
- Fire alarm experience is a plus.
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
- Ability to follow verbal and written instructions.
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 60 feet, working above ceilings, in hot/cold areas, outside etc.
- Ability to work flexible hours including weekends to meet customer requirements.
- Overnight travel may be required.
- Demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and always follow safety guidelines and procedures.
- Strong organizational skills, positive attitude, and an ability to learn quickly.
- Possess a valid driver’s license and driving record that meets company requirements.
- Able to pass a pre-employment background and drug test.
- Retain any certifications would be an asset. IE: Canasa, lift/boom, working at heights ETC

**Canada Diversity Statement**

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**Persons with disabilities **are those that have a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and who consider themselves to be disadvantaged in employment by reason of that impairment, or believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment. This also includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.

**An Aboriginal person **is a North American Indian, Métis, or Inuit and/or a Treaty Indian or a Registered Indian and/or member of an Indian Band/First Nation.

**Members of visible minorities **are persons, other than Aboriginal peoples, who are non-Caucasian in race or non-white in colour, regardless of birthplace.