Floor Leader

**About KINTON RAMEN**

Established in May 2012, KINTON RAMEN was one of Toronto’s first Japanese ramen restaurants. Led by Executive Chef Aki Urata and his team of professional ramen chefs, KINTON RAMEN strives to offer guests an extraordinary dining experience every time. Using the freshest ingredients to make the best quality noodles and broths, KINTON RAMEN invites customers to taste their exceptional ramen bowls right down to the last drop.

We are currently looking for a Full-Time **Floor Leader**

**LOCATION**

Kinton Ramen North York - 5165 Yonge St., Toronto, ON, M2N 5P5

**SALARY**

$17.00/hour + tips (if applicable)

**BENEFITS**

You can participate in our:

- Staff discount across all Kinka Family group restaurants globally (KINKA IZAKAYA, KINTON RAMEN, JaBistro, NEO COFFEE BAR, KINKA SUSHI BAR IZAKAYA)
- Staff meals
- Referral Program
- Flexible shift schedules are available

**RESPONSIBILITIES**
- Greet all guests and present menus
- Take orders from guests and place them into POS
- Make recommendations and answer all related inquiries
- Prepare restaurant tables with special attention to sanitation and order
- Serve food & beverage items as ordered in a timely fashion
- Prepare checks, process transactions and guest payments when required
- Ensuring excellent levels of service are being delivered to guests
- Address guests' complaints related to food quality and service. Report incident to the restaurant managers
- Collaborate with kitchen and bar staff
- Maintain inventory, stock levels and supplies
- Monitor, supervise servers and train new staff
- Comply and action all health, food safety and hygiene standards and policies
- Other duties may be assigned

**REQUIREMENTS**

**Experience**
- Minimum of 1 year of customer service experience required
- Supervisory experience is an asset
- Food Handler or Food Safety, and Smart Serve certifications are mandatory requirement

**Skills & Qualifications**
- Strong communication skills in English; Japanese and French are considered an asset
- Energetic - ability to work in a fast-paced environment
- Positive attitude and excellent customer-oriented approach
- Team player - assist in a positive guest experience however necessary
- Able to work a flexible schedule
- Ability to work standing up for 8-hour shifts
- Ability on occasion to lift up to 25lbs unassisted and carry as required
- Ability to lift and turn throughout the shift
- Ability to twist, turn, reach, and work above shoulder level
- Must be legally authorized to work in Canada without **sponsorship** for employment for work-authorized permit to be considered

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires standing for up to 8 hours per shift, walking, bending, kneeling, stooping, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. This position also requires lifting up to 25lbs from floor to waist, waist to shoulder and shoulder to above head. This position also required twisting, turning, and reaching.

**About KINKA FAMILY**

Founded in 2009, KINKA FAMILY was born from our passion to revolutionize Japanese hospitality experiences and bringing original and flavourful Japanese food to the world. Today, we’re recognized as Canada’s largest Japanese restaurant brand, operating a diverse portfolio of restaurants and cafés around the world.

We have several brands under our umbrella and each brand is unique in its concept to bring guests on a unique culinary journey unlike any other. As we look ahead, our standards for excellence in our food and service continue to be our guiding vision so that we can give our guests the best Japanese food experience.

**Diversity & Inclusion**

**Accommodation**

HKinkafamily

**Job Types**: Full-time, Permanent

**Salary**: $17.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

**Experience**:

- customer service: 1 year (required)
- Supervising: 1 year (required)

Licence/Certification:

- Food Handler Certification (required)
- Smart Serve (required)

Work Location: One location