Housekeeping Manager

The Insignia Hotel Sarnia, a Tribute Portfolio Hotel is situated in the quaint town of Sarnia in Ontario, Canada. The hotel was built in the ‘60’s and was the pride of the community. In 2018, the hotel was transformed into the luxurious boutique hotel that it is known as today. The Insignia Hotel is a pet-friendly hotel in Sarnia and features 84 rooms and premium meeting and event space, fitness center, and indoor pool.

We are looking for an **Executive Housekeeper,** who directs and controls housekeeping operations and staff of the housekeeping department. An executive housekeeper, co-ordinates between housekeeping crews to inspect assigned areas to ensure standards are met.

**Duties & Responsibilities**
- Work directly housekeeping staff to ensure overall team organization, development, and the achievement of property goals
- Inventory and maintaining par levels for all cleaning supplies
- Inspect rooms and ensure all cleaning standards are being followed
- Act as a mentor to all housekeeping staff: embody a great service culture and create a high level of standards and excellence.
- Create housekeeping policies and procedures
- Manage day-to-day housekeeping operations, daily decision-making, scheduling, all the while upholding standards, product quality and cleanliness.
- Adapt a hands-on approach to the daily operation covering cleaning duties with the team as and when required.
- Work with and report directly to ownership on a daily basis.
- Monitor labour costs and ensure housekeeping staff are working efficiently and effectively, always keeping guest levels in mind when scheduling.
- Ensures the laundry operation is following process and procedures.
- Ensuring a daily morning walk of the property
- Oversee the entire recruitment process for new housekeeping staff
- from interviewing to reference checks to departmental training
- Provide departmental orientation for new housekeeping staff and assist in creating training schedules/programs
- Contribute feedback to and conduct housekeeping evaluations/performance reviews
- Cultivate partnerships with other departments
- Assist in the selection of suppliers of housekeeping items and accurately maintain a detailed inventory of all products.
- Follow correct procedure for building maintenance and upkeep, liaise with other departments to ensure systems, equipment and infrastructure is in good working order and properly maintained.
- Maintain a Lost and Found procedure and secure area for storing articles; communicate with guests who claim items.
- Manage and implement control systems to protect The Insignia Hotel’ assets as well as those of guests.
- Ensure Health and Safety regulations are followed closely and that all staff are trained in the use of cleaning products/procedures.
- Demonstrate a commitment to further develop skills and knowledge and take initiative toward accomplishing personal and professional development goals.
- Graciously adapt schedule when necessary, work beyond regular hours when called for.
- **Skills, Abilities & Attributes**
- Thrives in a fast-paced environment and excels under pressure.
- Demonstrated ability to supervise, schedule, and motivate their team.
- Continually strives to train and develop their team.
- Maintaining good communication with ownership at all times.
- Comprehensive understanding of daily operations and working within a budget for inventory and labour.
- Comfortable maintaining purchasing, receiving, and budgeting.
- Establishes and maintains open, collaborative relationships with employees.
- Strong organizational skills and demonstrated ability to multitask and prioritize tasks.
- Effectively manage time and prioritize tasks to ensure organizational efficiency
- Ability to maintain a flexible schedule to meet the business needs, including evenings, weekend, and holidays.

**Education & Experience**
- 2-4 Minimum experience as an Executive Housekeeper or Housekeeping Manager, preferably in premium/luxury environment

**Salary**: $40,000.00 per year

**Benefits**:

- Discounted or free food
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Evenings
- Monday to Friday
- Morning shift
- Weekend availability

Application question(s):

- Do you have availability to work between the hours of 9am-7pm on weekdays and weekends?
- Have you ever attended an interview at the Insignia Hotel before?

**Experience**:

- HOUSEKEEPING MANAGER: 2 years (required)