Manager, User Interface Delivery

Employment Type: Permanent
Contract Duration:
At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

IATA’s Business Intelligence Services are the focal point and driving force for data management and global BI services for the aviation industry. The team is comprised of aviation industry experts, data management and analytic professionals and experienced data scientists based in Montreal and Geneva.

This hiring position of Manager, User Interface Delivery oversees the development and improvement of user interface (UI), with a primary emphasis on enhancing user experience, optimizing report execution and performance, and integrating with various IATA systems.

This role is part of the Business Intelligence Delivery unit and reports to Senior Manager, DDS Operations.

What your day would be like

Manage various tasks within the UI development track to ensure successful implementation. This encompasses activities such as refining requirements, prioritizing tasks, managing vendor resources, conducting testing and validation, and managing release cycle.

Collaborate with the business team and vendors to document and refine requirements for the different UI developments and enhancements, ensuring a seamless translation of business needs into technical specifications.

Collaborate with the vendor and IATA I&D team to manage the integration interfaces with other systems, review and document integration requirements, and identify potential breaking points along with potential solutions.

Work with I&D team and the vendor to identify areas to improve the UI user experience, optimize the navigation flow in the system, and to align with IATA standards and UI best practices.

Monitor UI performance and execution times for various reports. Collaborate with the vendor and the I&D team to benchmark and assess the impact of different developments and enhancements on report execution times.

Monitor report executions, logging any failures encountered and collaborate with the vendor and the I&D team to address and resolve these failures.

Develop and maintain DDS KnowledgeBase, collaborating with the business team to build knowledge materials such as data logic, videos, glossaries, and more, and ensure user-friendly navigation to facilitate easy access to relevant information for end-users.

Monitor of vendor performance and delivery including Quality Assurance and Compliance. Regular reporting on vendor KPIs and identify trends and patterns to support for continuous improvement.

Support the business team by sharing knowledge and best practices on the data management framework, processes, tools and functions.

Support in technical knowledge transfer from the vendor to IATA operations.

We would love to hear from you if

M.Sc. or B.Sc. in Computer Science or Computer Engineering
Must have solid technical expertise in Cloud Computing, AWS infrastructure and Database Management
5+ years’ experience in solution design and architecture
Preferred knowledge in business intelligence and reporting (MS Power BI), integration and systems architecture.
Good interpersonal communication; the ability to communicate complex issues in a simple manner
Fluent reading, writing and speaking abilities in English
Team player and strong sense of ownership.
Ability to work under pressure with strict deadlines.

Travel Required: Y

**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you