Assistant Store Manager

**Assistant Store Manager, Full Time**

**_The Bridal Gallery, New Westminster _**

**Who we are**

We are a Canadian wedding apparel retailer, who have been in business for over 30 years - we are passionate about delivering a best in class shopping experience to our customers. Our staff are genuinely great people who are wired exactly the same way. Brand integrity, global inspiration and beautiful products are integral to who we are as a company and what we have accomplished to date. Our incredible team is an equally important part of the equation. We believe that each of our employees plays a vital role in our continuing efforts to grow and evolve. As an established leader in the bridal & special occasion industry The Bridal Gallery offers a dynamic and busy work environment, and has been voted B.C.'s best bridal store for seven years running.

**Who are you**

**A day in the life**
- Build a rapport with brides and their families by listening and identifying their individual gown criteria.
- Share your knowledge and excitement about the latest haute couture trends in bridal with our clients.
- Tell it like it is in the fitting room, giving tactful, honest feedback and guidance to customers on style, trends and fit.
- Be a great team player by doing your part to keep the department “runway ready,” including stocking, re-merchandising, display, price markdowns, trunk show preparation and light cleaning.
- Lead and coach through the company vision, mission, and core values.
- Prioritize guest connections and provide world-class guest experiences.
- Support in facilitating successful trainings, performance/development meetings, and monthly staff meetings.
- Effectively resolve sensitive customer issues or concerns within the guidelines of the company policy.
- Help the company achieve financial targets through a strategic approach focused on developing, monitoring and the improvement of measurable statistics that drive the business.
- Model the selling environment, lead by example on sales, product and training in order to ensure the highest level of customer service and sales.
- Receive and unbox all incoming customer shipments.
- Monitor customer orders and communicate with suppliers to ensure timely delivery.
- Provide other administrative duties, as required.

**Must have skills, competencies, and attributes**
- Be able to articulate your point well and in a manner that is received correctly by both suppliers, team members and guests.
- Have an entrepreneurial spirit and the ability to continuously innovate to achieve great results.
- Have the patience to work through challenging situations.
- Be a strong relationship builder - able to establish both internal and external working relationships in order to identify and implement strategies for business growth.
- Have strong business management skills - able to balance the rewards of meeting business objectives with the risk of loss of customer, employee, reputation
- Be driven to exceed previous goals and targets and achieve your own unique contribution to the company’s success.
- Be fashion-conscious and service-oriented.
- Be a self starter with strong solution oriented thought process.
- Have exceptional organizational skills and the ability to quickly learn new sales techniques and processes.
- Have the flexibility to work within store operating hours.

**Qualifications**
- Undergraduate degree or diploma (business administration or fashion related discipline an asset).
- 3+ years’ experience as a manager in a service driven environment.
- Proven track record of success.
- Astute with common sense and quick on your feet.
- Confident in fast-paced, customer-centric environments.
- Ability to manage/work quickly through pos & inventory systems.
- Proficient Microsoft Outlook & Microsoft Office skills.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail Management: 1 year (preferred)

Work Location: In person