Clinic Clerical Assistant

**Job Description**:
NON - UNION | CLINICAL CLERICAL ASSISTANT

**Position**:Clinical Clerical Assistant - Radiation Therapy

**Dept**:Cancer Program | Oncology
**Posting ID**:2024-38816

**Role Level**: Admin Clerical (AC 03) - $23.47 to $29.30

**Status**:Part-Time (1)

**Site**:Credit Valley Hospital

**Shifts/hours**:days/evenings; 5 days/week

**Posted: August 22, 2024**

**Internal Deadline: August 29, 2024**

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.

At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team

The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; patient adminstrative services, ensures the clerical administration and operation of the patient services department/clinic; and performs other duties consistent with the job classification as required.

**JOB DUTIES & RESPONSIBILITIES**:
**Reception**
- Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required.
- Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
- Explains hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control).
- Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.
- Takes, prioritizes and relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required.
- Open, sort and distribute incoming mail and other materials.

**New referrals processing and information management**
- Receives and logs incoming referrals, reviews for completion, follows up as required.
- Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file.
- Enters patient information and appointments into required databases, updates with appointment and other medical information
- Makes reminder phone calls for next day appointments
- Assists new patients completing required questionnaire, responding to questions within scope of authority.
- Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required.
- Ensures patient discharged are processed and charts are sent to Health Records

**Patient Administrative Services**
- Books outpatient new and follow up appointments, triaging referrals as appropriate. Cancels appointments and follows up with other patients for rescheduling of visit.
- Explains test/visit preparations as required within scope of authority.
- Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments.
- Books interpreters for patients as needed.
- Arranges for transportation for patients as required (eg. those staying in nursing homes).
- Transcribes and enters physician orders including medic