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Student Services Coordinator, Student Accessibility Services
2 weeks ago
**Please note: Interviews will take place in January 2025.**
**About the Role**:
Reporting to the Operations, Supervisor the Student Services Coordinator will welcome, greet, gather and provide information including directing students and callers in a student centered empathetic, knowledgeable and courteous manner. Acting as an initial point of service contact for students utilizing student wellness and accessibility services. The incumbent will assess the needs of students coming to seek help and manage the flow to respective services, ensuring students experience a helpful and timely response.
**The Student Service Coordinator will**:
- In a professional manner, interact, welcome and direct students considering their perspective and needs, acting in a liaison contact with Student Wellness and Accessibility services colleagues, ensuring students get connected to the right professional;
- Intervene, deescalate and support students to diffuse any emotional situations until the appropriate professionals can respond;
- Ensure the safety and well-being of students, monitoring behaviours, preventing escalations calmly and responding to high-risk indicators using verbal de-escalations techniques;
- Provide helpful and supportive information about Student Wellness and Accessibility services to students, staff, faculty, and community members;
- Triage student inquiries or refer them to the correct professional within the Student Wellness and Accessibility Centre keeping in mind student-centered services;
- Record and document details of interactions with students (referrals to campus partners);
- Provide, coordinate and act as a focal point to the SWAC team including providing accurate information to all contacts and monitoring schedules for conflicts (staff absences) ensuring there is no interruption of service to students;
- Maintain the front desk service procedure manual and communicate any details for students wishing to dispute their missed appointment fee to the Operations Supervisor;
- Submit computer access requests, security codes, key transfers, office logistics setup and setting up appointments in OASIS;
- Develop, maintain and support a filing system for Student Wellness and Accessibility Centre services in keeping with PHIPA and FIPPA;
- Arrange and attend meetings pertaining to formatted student services, book rooms and equipment, take notes, prepare formatted minutes in a timely fashion for the supervisors’ approval and circulate minutes to appropriate parties after meetings;
- Follow policies and procedures for dealing with confidential information respecting student privacy and yet ensuring that the right service is provided;
- Support staff and students when needed to provide and liaise referrals within Brock or outside the community.
**Key Skills and Experience**:
- Social Services Worker Diploma;
- Demonstrated front-line experience in a customer service role in a related field (e.g., health sciences, social work);
- Knowledge of wellness and accessibility issues;
- Knowledge and sensitivity to a range of medical issues and legal requirements for the provision of disability services;
- Knowledge of characteristics of specific health and social concerns and disabilities particularly within the post-secondary context;
- Strong document management, attention to detail, accuracy, and administrative skills;
- Ability to operate efficiently and effectively in a fast-paced environment, switching constantly from task to task;
- Ability to work independently to problem-solve customer requests;
- Ability to de-escalate situations using empathetic listening and motivational interviewing skills;
- Capacity to handle unexpected and potentially emergency/crisis situations in consultation with student life personnel;
- Ability to conceptualize new ideas to help streamline procedures to ensure efficiency.
**Salary and Total Rewards**:
- Job Grade I, Salary Scale ($48,790-$83,640);
- Target Hiring Range: $48,790-$51,000
- This is a permanent position that includes:
- **Health & Dental Benefits**: Comprehensive extended health, dental, and vision coverage.
- **Pension Plan**: Enrollment eligibility in the Brock University Pension Plan.
- **Vacation**: Up to 3 weeks per year, in addition to university holidays.
- **Flexible Work Arrangements**: Hybrid work schedule available depending on operational needs.
- **Professional Development**: Eligibility for the Brock Tuition Waiver Program.
- *The final salary is based on experience, internal equity, and budget considerations within the target hiring range._
Pay: $48,790.00-$51,000.00 per year
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 2025-01-05
