Digital Service Squad Co-ordinator

**THIS IS A TEMPORARY POSITION FOR APPROXIMATELY TWELVE (12) MONTHS**

**Summary**:
The successful applicant will represent the St. Catharines Economic Development Office to provide digital media/digital marketing support for participating businesses in St Catharines for its Digital Main Street (DMS) initiative.

**Duties include**:
(These set out the principal functions of the position, and shall not be considered as a detailed description of all the work requirements).
- Work one-on-one with participating main street businesses to provide one-on-one support for the adoption of digital tools and technologies to help the development and growth of local main street small businesses.
- Utilize digital tools and technologies to help businesses start their digital transformation journey.
- Act as an ambassador for the Digital Main Street program and explain how participation provides value to the growth and sustainability of their business.
- Responsible for scheduling visits and travelling to participating qualifying businesses.
- Responsible for communicating and working together with management and representatives of qualifying businesses while providing regular updates on project progress.
- Advisory Services
- o Interact with numerous businesses and communicate patiently and effectively to drive out business requirements and needs.
- o Once the business has been on-boarded to the Digital Main Street platform, walk through the on-line Digital Assessment and Recommendations with the business owner.
- o Assist the business owner in identifying their first priorities and the first digital tools/technology they want to activate.
- o Attend training, workshops and events related to Digital Main Streets.
- Activation/Implementation Services
- o Activate and implement free, easy-to-use digital tools and technologies that support mainstreet businesses.
- Reporting and Feedback
- o Complete field notes, enter data into the Digital Main Street online portal, and provide weekly reports and updates to the Director of Economic Development & Tourism Services.
- o Attend Team Meetings as set out by the Director of Economic Development & Tourism Services.

**Position Requirements**:

- Completed a two (2) year College Diploma in a related field.
- Two (2) years’ experience in a sales or marketing environment.
- Previous experience with online and offline marketing is considered a strong asset.
- Previous experience working with small businesses in BIAs is considered an asset.
- Experience with digital technologies for small business (website, social media, e-commerce, etc.).
- Exceptional project management skills with the ability to multi-task and handle multiple and conflicting priorities.
- Proven organizational and time management skills.
- Professional, proven customer service skills, well developed interpersonal, and communication skills.
- Ability to manage and co-ordinate the work of team members working on the project.
- Ability to travel and work independently in various BIA’s and other business locations in St. Catharines.
- Valid Ontario Driver’s license, Class “G”, with a clean driving record.
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
- A demonstrated commitment to enhancing a safety culture.

**Hourly Rate**: $23.30 per hour
**Hours of Work**:Monday through Friday, 8:30AM - 4:30PM

The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $23.30 per hour

Schedule:

- Monday to Friday