Desktop Analyst

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 21007

Desktop Analyst
Corporate Services
Information Technology
Hamilton Public Library

NUMBER OF VACANCIES: 1

UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 35.00 per week
- GRADE: K
- SALARY/HOUR: $37.705 - $42.847 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Regular

Job Description ID #: 6398

SUMMARY OF DUTIES

The Desktop Analyst may lead specific desktop hardware or software initiatives such as PC replacement and upgrade projects The Desktop Analyst may be assigned on one or more projects as a project team member and/or a project lead and provides coaching to other IT and business resources.

GENERAL DUTIES

Provide technical leadership to IT and the business divisions on the future direction of desktop computing, how that direction will affect the City, and how future and current technology can benefit the organization in collaboration with the Manager.

Research, compile and synthesize information with regard to desktop hardware and peripherals for purpose of defining City wide desktop and laptop standards. Evaluate and test hardware for compatibility with existing network infrastructure and desktop environment.

Research, compile and synthesize information with regard to business productivity software for the purpose of defining and developing software version standardization for all desktops and laptops. Evaluate and test operating systems and business software for compatibility with existing desktop standards.

Collaborate on cross-functional teams with other City staff and consultants that may be involved in desktop hardware and software projects throughout the Corporation.

Plan and test changes and/or upgrades to the standard desktop or mobile workstation environment prior to rollout. Coordinate and lead pilot projects as required in collaboration with Infrastructure and Operations.

Analyze and assess training needs of business users and make recommendations regarding training in collaboration with the business.

Monitor and report to IT management on user satisfaction with desktop computers and peripheral devices. Provide input/recommendations for changes that will increase/improve user satisfaction.

Review, diagnose and resolve client hardware and software issues, update service desk ticket with the resolution. Resolutions may require machine re-imaging, re-installation of software, virus removal, operating system patch and update installs hardware component replacement (memory, hard drive, network/video/sound cards) and/or end user training as escalated by the Service Desk.

Research issues through access to vendor knowledge databases to enhance quality of problem resolutions. Initiate and manage contact/communications with hardware, software and peripherals vendors as required.

Develop and implement security standards for desktop hardware in collaboration with the Security Specialist.

Develop test and maintain standard desktop operating systems images by business division/unit.

Develop and maintain a list of approved, tested and compatible business productivity software.

Develop, implement and maintain a tracking system of desktop software license acquisitions to monitor corporate license software compliance.

Maintain and analyze an inventory of assets; identify opportunities and make recommendations for optimization of asset use to ITS Management Team.

Conduct regression testing of installed software and hardware.

Review quality of work performed by assigned technical analysts and external service providers.

May be required to provide on call support to users.

May be assigned to an initiative or project requiring the individual to take direction from other ITS Unit Manager and/or Project Manager.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned, which are directly related to the major responsibilities of the job.

QUALIFICATIONS

University Degree or College Diploma in Computer Science, Information Systems.

Extensive experience in software and/or hardware support.

Previous demonstrated practical, hands-on experience implementing, administrating and using