Customer Service Coordinator

6 days ago

Montréal, Canada Boutique La Vie En Rose Full time

Join a diverse and talented team

For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.

We’re a proudly local company with more than 3,500 employees and more than 275 stores across Canada and in 17 countries around the globe (100 stores).

Exclusive job perks
- 50% discount on all products;
- Flexible hours;
- Hybrid work from home schedule (head office);
- Opportunities for advancement within the company;
- Being part of a family-owned business committed to the community;
- Performance bonuses (in-store sales or management position);
- Recognition program for years of service;
- Innovation program to encourage idea sharing;
- Referral bonus ;
- Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends).

**For full-time employees**:

- Group insurance plan;
- Three (3) to five (5) paid personal days (depending on the position);
- Minimum of 2% employer contribution to your RRSP.

Purpose of the role

Under the supervision of the Customer Service and Operations Manager, the incumbent of this position must have excellent customer service skills, coordination and be passionate about customer service. The incumbent of this position must provide support for the proper functioning of the department in addition to coordinating the various daily activities in collaboration with management. In addition, he will participate in the development of various strategies to improve the processes currently in place.

Tasks
- Ensure the good maintenance of the relationship with the web ordering teams in stores (FFM), the distribution center team and the replenishment team to ensure that the processing of orders meets customer expectations;
- Act as a resource person for customer service representatives and maintain good communication with the stores, the distribution center and the head office;
- Ensure the good performance of the customer service department and chat and e-commerce operations;
- Coordinate and plan the work of customer service representatives in collaboration with management;
- Handle calls when customer complaints need to be escalated to a higher level;
- Ensure that employees have all the technical support, equipment and assistance necessary to provide impeccable customer service;
- Participate in the development and implementation of tools and work methods that promote productivity and quality of customer service;
- Replace and assist with customer service tasks, as needed;
- Perform any other tasks requested by the manager.

Exigences
- 2 to 3 years of experience in customer service;
- Experience in the field of retail;
- Experience in team management;
- Good understanding of best practices in e-commerce;
- Perfectly bilingual in French and English, orally and in writing;
- Ability to manage several projects simultaneously and good management of priorities;
- Ability to solve problems quickly;
- Excellent knowledge of the MS Office suite;
- Ability to work under mínimal supervision.

  • Customs Service Coordinator

    4 days ago

    Montréal, Canada Livingston International Full time

    **Service Coordinator** Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our...

  • Coordinator - Customer Service

    4 days ago

    Montréal, Canada Ville de Cote Saint-Luc Full time

    To apply, please submit your resume via the following link: The city of Côte Saint-Luc is a dynamic municipality on the island of Montreal with a population of approximately 33 000. The city prides itself on providing the highest level of services to its residents at a reasonable cost. **Role**: Under the responsibility of a manager, you plan, organize and...

  • Logistics Customer Service Coordinator

    1 week ago

    Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are seeking an energetic and outgoing individual for the position of Logistics Customer Service Coordinator. The customer care representative will be...

  • Customer Service Coordinator

    6 days ago

    Montréal, Canada GS1 Canada Full time

    GS1 Canada is looking for a Customer Service Coordinator to join our Montreal Studio Registration Team. The individual will be responsible for solving and closing all incidents relative to our production operations, as well as documenting and keeping measurable metrics. This important role requires understanding of our services and communicating clearly with...

  • Export Customer Service Coordinator

    2 days ago

    Montréal, Canada CMA CGM (Canada) Inc. Full time

    CMA CGM Montreal is looking for a driven, Customer centric Export Customer Service Coordinator who thrives in a fast-paced environment **for a 4 MONTH TEMPORARY POSITION**. Come join our amazing Customer Care team! **Note**: **Applicants must be legally authorized to work in Canada.** **About us ** Led by Rodolphe Saadé, the CMA CGM Group, a global...

  • Customer Service and Project Coordinator

    2 days ago

    Montréal, Canada Näak Full time

    We are a dynamic and innovative company in the food and beverage industry seeking a skilled and motivated individual to join our team as a Customer Service and Project Coordinator. Our company focuses on providing exceptional customer service and delivering high-quality products to our clients. This position requires strong organizational skills, attention...

  • Customer Service and Rentals Coordinator

    2 weeks ago

    Montréal, Canada Cogir Full time

    COGIR Immobilier has nearly 3,500 employees who are passionate about real estate and who work day after day to provide the best service and a better quality of life to our customers. Our team manages more than 170 properties located in Quebec, Ontario and the United States. The company is currently ranked 55th among the largest companies in...

  • Coordinator, Customer Service Ddc

    2 weeks ago

    Montréal, Canada Rona Inc. Full time

    By joining the RONA family, you’ll enjoy many benefits, such as: - An inclusive and safe working environment - Promotion of work-life balance - Exclusive employee discounts - Benefits: insurance (certain conditions apply), annual salary review, etc. - Opportunities for advancement within the company - An employer that’s involved in the community -...

  • Customer Service Coordinator

    6 days ago

    Montréal, Canada CMACGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • (Ptl Canada) Customer Service Coordinator

    6 days ago

    Montréal, Canada Penske Truck Leasing and Logistics Full time

    (PTL Canada) Customer Service Coordinator (**Job Number**: 2223766 ) **Position Summary**: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and...