Client Services Associate

**JOB DESCRIPTION**

The Client Services Associate will be working in a small team and be responsible for all aspects of client operations. Reporting to the Manager, Client Experience, you will work independently to perform procedures, analysis, and report preparation to support the lifecycle of a client and the smooth operation of client accounts. You will flourish in this role if you possess a great attention to detail, have the ability to meet deadlines without compromising accuracy or quality, and have excellent communication skills.

**Responsibilities**
- Identify and resolve problems following established guidelines and escalate complex problems or issues to senior team members
- Conduct special analysis and handle data activities
- Under general direction, independently execute routine processes and resolve problems relating to client trading, reconciliation, settlement and/or the client reporting process
- Identify and resolve issues associated with client data, trade breaks, reconciliation breaks, and/or compliance breaches
- Prepare client reports and maintain controls in alignment with internal policies and

clients' needs
- Assist with the production of monthly internal metrics reports
- Ensure accuracy and reliability of CRM system including maintaining and updating client information, client holdings and market values
- Support firm and departmental initiatives through participation in projects, process

reviews and/or system enhancements
- Carrying out other duties as assigned

**Competencies**
- Integrity - A pro-active, positive, professional who takes ownership of their role &
responsibilities
- Brand Promotion - Must represent the firm with confidence and in a way representative of the firm’s commitment to excellence in client experience
- Technical knowledge - Confidently demonstrates knowledge of alternative and mutual funds and client account processes, as well as Microsoft Office, including advanced Microsoft Excel skills
- Communication - Displays excellent verbal and written skills with exceptional

interpersonal skills while working with clients and team members
- Organization and Planning - A natural analytical problem solver who can

independently determine and modify their priorities to meet operational requirements
- Persistence & Motivation - Demonstrates meticulous attention to detail and

understands the importance of adaptability and accountability in an environment where priorities may shift quickly
- Teamwork - A team player with a positive attitude and a willingness to contribute

however and wherever possible
- Operational excellence - Must have strong knowledge of ethical standards and control principles with the confidence to uphold organization's control and service standards

**Requirements**:

- Two to three years’ experience in Financial Services preferably interacting with fund

managers, dealer firms and advisors
- University degree, preferably in Finance, Accounting, or related discipline
- Strong knowledge of Microsoft Office
- Advanced MS Excel skills, specifically: pivot tables, V/H-look ups, macros, what if analysis, power query, power pivot and dashboards
- Basic knowledge of financial processes

**Company Offers**

Benefits package that includes health, dental and vision insurance plus Health Care Spending and Wellness credits
- Employee and Family Assistance Program to support mental wellbeing
- Opportunities for professional and personal growth through:

- Mentorship Program
- Training and Development opportunities through firm wide skill development programs and team building off site activities
- Variety of social and community outreach

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care
- Wellness program

Schedule:

- 8 hour shift

COVID-19 considerations:
Our offices are equipped with enhanced air filtering systems and undergo regular deep cleanings to ensure the health and safety of our clients and employees

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Financial services: 2 years (preferred)