Claims Manager

**COMPANY PERKS**
- A very specialized team with a market-leading value proposition
- A truly collaborative environment
- Great learning and growth opportunities
- Hybrid remote and flexible schedule
- A competitive compensation package (Base Salary, Performance Bonus + commission on New Business)
- Full Benefits Package
- Profit Sharing Plan
- Professional Development Courses & Designations
- 100% tuition reimbursement for business-relevant courses and training
- Paid time off

**POSITION OVERVIEW**

PWA, a Navacord Broker Partner, is a boutique specialty commercial brokerage and recognized leader in the construction segment.

PWA’s specialized business model, combined with its culture of teamwork, high value-add service, and continuous learning and growth, enable it to deliver a differentiated value proposition to clients and a uniquely fulfilling and rewarding career experience for staff.

**RESPONSIBILITIES**
- Receives all incoming claims and claims inquiries from insureds, Account Managers, and insurers in a collaborative and professional manner while providing clear direction on PWA’s claim processes and procedures.
- Review and interpret available coverage, recognizing policy types, exclusions, and applicable policy triggers.
- Collaborate with Insured and AM to determine optimal strategy and action for each claim.
- Determine and obtain the type of required documentation necessary to report claims in accordance with the insurance policy.
- File claim with insured as required, and follow up to ensure claim received, adjuster appointed, claim was actioned and the client was contacted.
- Conducts thorough follow up and client advocacy of claims through contact with insureds, insurance companies, independent adjusters, contractors, lawyers, etc.
- Maintain strong functional relationships with adjusters to expedite claims and provide strong advocacy for insureds.
- Utilize EPIC system to file claims information, set follow ups, and produce loss reports as required.
- Meets with all key clients to review and discuss claims procedures and open files.
- Meets with insurers/adjusters for policy reviews and coverage disputes.
- Reviews client contracts, lease agreements, hold harmless, and indemnification clauses as part of the claims process.
- Participates in case management on litigation matters for clients with large retentions (this would include pre-trials, mediations, and settlement meetings).
- Update AM’s and management team on status of claims, contentious issues, and progress.
- Participates in the investigation and settlement of any PWA E&O Claims.
- Implements best practices for ongoing improvement of claims process and positive client experience.
- Attends claims related and other continuing education seminars to remain abreast of changes in the insurance industry.
- Is a member of the PWA process enhancement team.

**QUALIFICATIONS**
- 7+ years of commercial claims experience with min 3 years managing large/complex losses.
- Construction claims experience preferred.
- Advanced understanding of insurance contracts.
- CIP or CRM designations an asset. - RIBO Licensed (or willingness to obtain RIBO).
- Proficient in EPIC, MS Office Suite (e.g. Word, Excel, Outlook, and PowerPoint).
- Strong knowledge of insurance trends, laws, and regulations.
- Excellent presentation skills.
- Strong analytical, problem-solving, investigative, and decision-making skills.
- High level of organization and excellent attention to detail.
- Superior written and verbal communication skills.
- Able to prioritize tasks and handle multiple files simultaneously.
- Ability to manage frequent interruptions, emergencies, and emotional Insureds.
- Able to respond to clients outside of regular working hours on an emergency basis.
- Must be able to travel for work. A valid Driver’s License is required.
- Petrela, Winter & Associates_ _is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs._

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Schedule:

- Monday to Friday

**Experience**:

- Commercial construction: 7 years (preferred)

Licence/Certification:

- RIBO License (preferred)

Work Location: Hybrid remote in North York, ON M2P 0A4